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Customer Liaison Executive

Adaptable Recruitment
Job LocationDunkirk, Chester
EducationNot Mentioned
Salary£23,000 - £25,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time or part-time

Job Description

Customer Liaison Executive | Chester | £23-£25kAdaptable Recruitment are wishing to speak to customer focused candidates who are looking for a Customer Liaison Executive role within a fast-paced business based in Chester.Open to candidates who have a strong work ethic and have experience within the travel industry.This is a full time, permanent role and offers a brilliant office environment with a great culture and enhanced company benefits.Package:

  • £23-£25k
  • FULL-TIME 37.5-hour week
  • Varied shift patterns Monday- Sunday
  • 22 days holiday plus BHs
  • Enhanced Company Benefits Package including holiday discounts.
Job Duties:
  • As a customer Liaison Executive, you will prioritise and action E-mails effectively.
  • Action daily booking queues
  • Chase relevant suppliers for documentation/confirmation
  • Check and update documentation for specialist bookings.
  • Effectively manage and resolve escalated issues.
  • Manage and resolve customer queries, primarily land queries.
  • Crisis situations report
  • Fulfil any critical support as directed by Manager.
  • Handle incoming calls from Agents regarding documentation and Admin queries.
  • Investigate booking anomalies and irregularities.
  • Ensure telephone enquiries are dealt with in a helpful and precise manner.
Who will I report in toCustomer Service ManagerWhen will interviews be taking placeInterviews will be happening as soon as possible.Ideal experience
  • Excellent telephone manner
  • Skilful with Microsoft Office (Word/Excel)
  • Able to create solutions & identify areas for improvement in procedure.
  • Excellent numeracy and literacy skills
  • Ability to organise, prioritise and manage own workload to tight deadlines.
  • Manage a diverse range of duties at one time.
  • Experience in dealing with conflict resolution.

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