Part Time Corporate Receptionist

Job Location	Drumoyne
Education	Not Mentioned
Salary	Competitive salary
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent, part-time

Job Description

Job purposeAs a BBC Receptionist you will be the first person a visitor meets or speaks to on the telephone, therefore your primary role will be to make that all important excellent first impression by demonstrating a high level of customer care, professionalism and engagement as well as vetting the guests who enter and managing according to the building procedure. You will be responsible for creating a positive experience for each visitor as well as assisting with the visitors for the building occupiersThis role is working Monday to Friday 5pm until 10pm. Please note, due to the location of this site; a car owner/driver is preferred but not essential.Responsibilities

Meet and greet all visitors in line with BBC standards.

Signing in visitors with according to standard procedures

Announce visitors as appropriate in line with the team agreement.

Assist visitors and occupiers with queries in a knowledgeable and professional manner.

Proactively offer additional assistance as and when required.

Use the guests’ name as appropriate during conversation.

Liaise with building cleaners, security, engineers and facilities when required.

Assist with on-boarding new starters, ensuring the client’s new hires receive a professional and efficient welcome to their premises

Check, read and action emails regularly on a timely basis. That includes creating and managing appointments on MS Outlook

Answer the telephones in a friendly, timely and professional manner in line with Perception standards.

Carry out administrative tasks and duties as and when required (photocopying, printing, booking taxis etc.)

Adhere to the site’s safety and security procedures and regulations as set out by management.

Manage the access control system and authorise temporary passes when required

Represent the business with a positive attitude and professional appearance

Report any maintenance issues in the reception and common areas to the Facilities Helpdesk and follow up accordingly

Deal with any questions or queries and escalate where appropriate to the Front of House Manager

Core Skills & Competencies

Excellent communication skills, both verbal and written, and a telephone etiquette

Professional and enthusiastic manner

To take ownership and pride in your Reception area

To take a leading role in your own personal development

To work in a flexible manner toward and changes/needs of the business

Ability to multitask and deal with your clients and visitors in a professional manner at all times

Able to adjust quickly to new procedures and situations

Excellent customer service skills

Ability to communicate at all levels

Understanding of corporate working environment (Essential)

Excellent Microsoft skills in Word, Excel and Outlook, (2010 version is desirable) IT literate (essential)

Previous Experience with a Front of House Management system (Multibadge, Elvis, Cabbs, Vicinitee)

APPLY NOW