1st Line Support Desk - Fixed Term Contract

Job Description

THE OPPORTUNITYA great opportunity has arisen to join this First Line Support Desk at a Northern Based energy distribution company. The role is an initial 3 month Fixed Term Contract position, however the expectations that this role will become a permanent position.Salary :£26,000Location : Doxford Park, SunderlandHybrid working : No, this role is based on site 5 days a week. Working Hours : Monday – Friday, 40 hours per week (start at either 7am or 8am)THE ROLEI am seeking a dynamic individual to join the team someone who can deliver top-notch, customer-focused technology support to internal colleagues. Your role will involve effectively managing colleagues technology problems and issues, helping them get back towork as efficiently as possible.

• Provide first and second-line remote support to colleagues, addressing their technology problems promptly.
• Ensure high-quality, timely, and empathetic resolution of technology service requests, adhering to agreed standards for logging and communication.
• Take full ownership of service requests and issues, resolving them directly through remote support or collaborating with the team and external providers for resolution.
• Follow guidance from the Colleague Care Team Leader, including prioritizing and allocating technology service requests.

YOUR SKILLS & EXPERIENCEWhile prior experience in a similar role is preferred, the position primarily requires strong adherence to processes, making it suitable for individuals who excel at following instructions and are process-driven.

• Ideal candidate will possess Service Desk experience with Tier 1 technical support, demonstrating proficiency in computer systems, hardware, and software.
• Capable of resolving end-user computing technology issues and proficient in Active Directory and Office 365.
• Experience in managing various hardware setups such as laptops, phones, and tablets.
• Demonstrated ability to provide customer-oriented services in an IT environment, ensuring customer satisfaction through courteous and empathetic interactions.
• Proficient in end-to-end management of requests/calls, maintaining ownership and oversight throughout the resolution process.
• The role is customer focused so a positive and approachable character is important.
• Self-motivated
• Adaptable
• Driving License

If youre interested in learning more, please apply online or reach out to me via email.