Senior IT Service & Supplier Manager

Job Description

We are P & O, with an enviable heritage, brand recognition and future investment there has never been a better time to join us.The purpose of this role is to be responsible for the relationship between the IT organisation and third party suppliers of assets, resources and services, who are external to the organisation. The alignment of the organisation’s supplier performance objectives and activities with sourcing strategies and plans, balancing costs, efficiencies and service quality. The establishment of working relationships based on collaboration, trust, and open communication in order to encourage co-innovation and service improvement with suppliers. The proactive engagement of suppliers for mutual benefit to resolve operational incidents, problems, poor performance and other sources of conflict. The use of clear escalation paths for discussing and resolving issues. The management of performance and risks across multiple suppliers (internal and external) using a set of agreed metrics.This role will establish the overall management and control of the operation of formal contracts for supply of products and services. This role works in close collaboration with company procurement team to maintain alignment and harmony with company and shareholder procurement process, practices and governance.This role is responsible for the financial management, control and forecasting of contract costs and cost controls across the lifecycle of the relationship and contracts; delivering the budgetary information as required. This role has line management responsibility for a one-person team. The overall management and control of the operation of formal contracts for supply of products and services.This role is responsible for the governance of policy, internal standards and advice on the procurement or commissioning of externally supplied and internally developed products and services. The provision of commercial governance, conformance to legislation and assurance of information security. The implementation of compliant procurement processes, taking full account of the issues and imperatives of both the commissioning and supplier sides. The governance of the process (RfX) to identify and manage suppliers to ensure successful delivery of products and services required by the business.We are P & O, with an enviable heritage, brand recognition and future investment there has never been a better time to join us.The purpose of this role is to be responsible for the relationship between the IT organisation and third party suppliers of assets, resources and services, who are external to the organisation. The alignment of the organisation’s supplier performance objectives and activities with sourcing strategies and plans, balancing costs, efficiencies and service quality. The establishment of working relationships based on collaboration, trust, and open communication in order to encourage co-innovation and service improvement with suppliers. The proactive engagement of suppliers for mutual benefit to resolve operational incidents, problems, poor performance and other sources of conflict. The use of clear escalation paths for discussing and resolving issues. The management of performance and risks across multiple suppliers (internal and external) using a set of agreed metrics.This role will establish the overall management and control of the operation of formal contracts for supply of products and services. This role works in close collaboration with company procurement team to maintain alignment and harmony with company and shareholder procurement process, practices and governance.This role is responsible for the financial management, control and forecasting of contract costs and cost controls across the lifecycle of the relationship and contracts; delivering the budgetary information as required. This role has line management responsibility for a one-person team. The overall management and control of the operation of formal contracts for supply of products and services.This role is responsible for the governance of policy, internal standards and advice on the procurement or commissioning of externally supplied and internally developed products and services. The provision of commercial governance, conformance to legislation and assurance of information security. The implementation of compliant procurement processes, taking full account of the issues and imperatives of both the commissioning and supplier sides. The governance of the process (RfX) to identify and manage suppliers to ensure successful delivery of products and services required by the business. Required skills

Service Improvement

Open Communication

Keyskills :
Service Improvement Open Communication