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Job Location | Dover |
Education | Not Mentioned |
Salary | £23,210 - £26,132 per annum |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Contract , full-time |
Job Title: Helpline Adviser Tier 1Location: Dover (Potential for Hybrid which is reviewed individually)Salary: £23,210 - Increasing to £26,132 following successful completion of a 6-month probation periodJob type: 9 Month Fixed Term (Potential to be extended/permanent)Closing Date: 16 December 2023About us: Migrant Help is a leading charity that has been established for over 50 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect andenables them to reach their full potential.The Role:You will work as part of a vibrant and committed telephone Helpline team which is expanding in number, to continue the excellent work it does in supporting individuals and families who are seeking asylum in the UK.The successful candidate will be client focused, have demonstrable experience delivering great customer service, and have a high level of resilience which is key when supporting our vulnerable clients.The Helpline plays an integral part in the charities work with the Home Office; providing advice, guidance, and support via the telephone and webchat helpline services. This service operates in a fast-paced setting, dealing with varied queries about asylumsupport effectively and efficiently. The work is extremely rewarding, by empowering people in real need, sharing information and providing them with the tools to support them through the asylum process and their onward journey.You will be assisting with complex safeguarding cases from our most vulnerable clients who have and are experiencing displacement, exploitation and significant trauma, raising concerns with the relevant authorities.Duties and Responsibilities:
Keyskills :
Customer ServicesCustomer SupportClient ServiceCustomer Service RepresentativeCustomer AdvisorSenior AdvisorClient AdvisorCustomer Services OfficerEnquiries Advisor