Step-up Training Champion - Despatch Nights

Job Description

Salary: PS CFC rate plus Training Champion premiumHours: Standard shifts - pattern to be arrangedAre you a Personal Shopper with a passion to want to deliver the CFC operational trainingIf so then you may be interested in our Training Champion role, which is a Personal Shopper step up role. The objective of this role is to step up to deliver operational process training when we have new starters for both Ocado and on-site Agency employees.This will also extend to training current Personal Shoppers in changes to process as well as other ad-hoc operational training as and when required.What is the role of a Training ChampionThe Training Champion will be based in the Operation. When needed they will support the Training Team in delivering process training to new starters employed by either Ocado or our on site agency. They will also deliver changes to process within their areaand deliver adhoc operational training to individuals when required.Roles & Responsibilities

• Demonstrate all of the Personal Shopper roles & responsibilities as described above, in line with the relevant Safe Systems of Work (SSOW’s) and risk assessments
• Undertake on the job training with new starters, refresher training with existing team members as and when required.
• Support the operational management teams with any training requirements identified as a corrective action following an adverse event or through the creation of a Safety Brief requiring signature sign off
• Completion of paperwork to document training and new starter competence
• Communicate clearly with relevant departments (On-site Agency, RP, HR etc.) regarding all aspects of training, specific to your role.
• Provide feedback to management and to Personal Shoppers to aid the development of new starters and existing staff members training
• Be a point of contact during a new starter’s probation period and respond to adhoc requests for assistance to further individual’s knowledge and understanding.
• Identify, address and improve employee areas of weakness through coaching and training.
• Be responsible for their own safety and their trainee’s safety
• Feedback suggestions around the improvement of training packages and Safe Systems of Work (SSOW’s).
• Report any work situation which might present serious or imminent danger. Report to a manager immediately any shortcomings in the Health and Safety arrangements.
• To assist the Trainer as and when required, to deliver effective Inductions and to ensure all the required paperwork is complete and forwarded to personnel file.

Knowledge and experience

• Experience of all processes and roles within a defined operational area

Skills

• Effective communication and interpersonal skills including an ability to actively listen to others
• Process-driven with a keen eye for detail
• Training and coaching skills
• Ability to provide effective feedback to key customers

Attributes

• Enthusiasm and passion for sharing skills
• Calm and resilient under pressure, even when dealing with challenging situations
• Pro-active and able to work on own initiative
• Committed to excellent customer service
• Flexible team player
• Confidential, discreet and honest
• Problem solver who seeks out solutions rather than highlights defects

Successful candidates will receive training in coaching and training skills.Please be aware that internal vacancy guidelines apply. Which can be found on Fuse and you must be outside of your settling in period to apply for this position.About Ocado GroupWhen our journey started, we were all about changing the way people shop for groceries. 20 years later, we’re developing our own ground breaking technology, opening multiple sites at an accelerating rate and engaging in exciting new business partnershipsaround the world!Transforming an industry also means transforming the way we do business.As we continually develop new technologies and customer propositions, we’re looking for the Everyday Pioneers to lead us into the next stage of our evolution: enhancing our capabilities,inspiring our teams and developing new ways of working.Changing the way the world shops, for good.