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| Job Location | Diss |
| Education | Not Mentioned |
| Salary | Competitive salary |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent , full-time |
Midwich Group is a specialist AV distributor to the trade market, with global operations in the UK and Ireland, EMEA, Asia Pacific and North America. The Groups long-standing relationships with over 500 vendors, including blue-chip organisations, supporta comprehensive product portfolio across major audio-visual categories such as displays, projectors, technical AV, broadcast, professional audio, lighting, and unified communications. The Group operates as the sole or largest in-country distributor for a numberof its vendors in their respective product sets.Job SummaryMidwich are embarking on an ambitious digital transformation program, which includes theglobal deployment of the Microsoft D365 ERP solution (CE/F&O/SCM) as well as a new group wide e-commerce platform. As part of this transformation program the IT team structure is being reviewed to ensure it has the appropriate level of skills/experienceand knowledge to support, maintain and develop the new services and solutions.Due to these changes, we now have a fantastic opportunity to join our team reporting to the IT Service Desk Team Lead. Midwich require a 1st Line IT Support Analyst to joining our team who are responsible for delivering world class quality high level supportto Midwich Groups user community and will contribute to the provision of optimum customer experience across the company.As an IT Support Analyst, you will provide 1st line technical support to users across multiple countries, conduct basic triage into user issues, suggest improvements to the user experience, and liaise with other members of the IT service desk to ensure usersare being kept informed through all stages of ticket resolution.To be successful you will have a demonstrable experience in the below:
Keyskills :
AnalyticalCustomer ServiceMicrosoft OfficeTime ManagementMethodical