Field Service Engineer

Job Description

Job Role: Senior Field Service EngineerLocation: Dewsbury however Field Based Role Salary: £31,600 per annumPermanentMetalis are currently in partnership with a Forklift, Pallet Truck, Racking and Warehouse Storage Specialist. The Job Role:To provide a professional, efficient & responsive service support to customers by means of maintaining & repairing materials handling equipment to the highest standard whilst observing Health and Safety regulations at all times. To always ensure value formoney is achieved for both the customer and company.The position requires that the employee must have a minimum of 2 years experience as a Field Service Engineer (i.e. within the Engineer grading level). The employee must have acquired the relevant qualifications, knowledge and skills and have attended atleast 2 product training courses. The employee can have a bias toward either IC or electrical trucks.Technical knowledge requirements: Electrical knowledge

• Be proficient in reading both electrical and IC truck wiring diagrams
• Have the ability to diagnose electrical faults on both IC and battery trucks
• Be proficient in using a multi meter.
• Be able or know how to use the following CAN units Curtis, Sevcon, Zapi.

Hydraulic knowledge

• Be proficient in reading a hydraulic schematic diagram.
• Be proficient in carrying out pressure tests and be capable of setting relief pressure on the following: - main pressure, secondary pressure, steering pressure.
• Be able to strip and reassemble a hydraulic valve bank, cylinder and gear pumps.

Transmission

• Be able to carry out a full pressure test both electronically (on certain models) and manually using pressure gauges and have the ability to diagnose problems.
• Be able to interpret the test information for main, forward /reverse clutch, torque converter pressure and carry out a full stall test.

This individual must be team oriented and flexible, and actively seek to share information and assist his or her peers. He / she must maintain clear written and oral communication proficiency with colleagues and customers.Key Accountabilities

• To undertake the repair & maintenance of industrial, agricultural and warehousing trucks and ancillary equipment, ensuring maximum profitability and return. To carry out fault diagnosis to identify reported breakdowns. Ensuring repair of equipment whereverpossible as a first-time fix ensuring full Health and Safety compliance whilst maximizing return on investment.

• To ensure all damage and faults are highlighted to customers and recorded accurately on appropriate Forkway documentation. Obtain purchase order numbers as per procedure. Ensure a value for money service is provided and the recommendations are a fair assessmentof the repair required.
• To accurately complete all paperwork required within the role including servicing sheets, breakdown reports, accident reports, timesheets, quotes etc in a timely fashion.
• To work closely with the sales team, informing them of any potential leads and to participate in site surveys and site meetings as and when required to continue business development.
• To ensure service van is kept clean & tidy and van stock is maintained and profiled to customer base. This then maintaining company image, department efficiency and first time fix rate.

• To follow all Company, customer and Governmental Health & Safety policies and procedures.

• To ensure all allocated work is performed to the specified standard and within the allocated time period.
• To ensure necessary replacement parts and spares for stock are ordered promptly in order to minimise customer downtime.
• To ensure all Company issued tools and safety/protective equipment are kept in a satisfactory condition reporting all deficiencies immediately. Own tools and safety/protective equipment may only be used once approved by the departmental manager and mustthen be kept and used under the Company conditions as outlined above.