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Customer Service Co-ordinator

Job LocationDewsbury
EducationNot Mentioned
Salary£25,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Are you an experienced customer service professional looking for a new challengeDo you want to be a part of an organisation with exciting growth plansDo you have excellent communication skillsWe excited to be supporting our client with the recruitment for a customer service role based in West Yorkshire. The role has a large element of account management involved as well as providing exceptional customer service. Within this role, you will beresponsible for managing orders placed by the customers from point of order through to completion. You will have your own customers to manage so the ideal candidate will have excellent relationship building skills and experience in an advanced level of customerservice.The majority of queries will be via email rather than via telephone.The role

  • Manging the customers journey from start to finish
  • Responding to customer queries
  • Processing orders
  • Facilitate the shipping of products from one destination to another
  • Generating quotes
  • Advise customers of any shortages on deliveries and advising when the deliver to them can be made.
  • Book in deliveries.
  • Sending copies of delivery notes, ensuring they are signed and returned
  • Investigation of any customer complaints
  • Amend orders already placed, ensuring that production and transport are kept informed of any changes.
  • Streamlines shipping and transportation processes
  • Arrange transportation, schedule staff, and orchestrate deliveries to meet customer demand with little to no delay
Hours: Monday - Thursday 8:30am- 17:00pmSalary: £25k +Location: West Yorkshire Due to the amount of response we receive, unfortunately we are not able to give feedback to individuals, if you have not heard back within 5 days please assume that you have not been successful for the role you have applied for. By applying to this advertisement,you are hereby giving consent for Jo Holdsworth Recruitment to hold your details for a 30 day period and contact you via any method of contact you have listed on your application.(Jo Holdsworth Recruitment - Recruitment Agency)

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