Training Administrator

Job Description

Firebrand is a training company with a unique approach. Since 2001, we have enabled over 70,000 students to develop valuable digital skills through our accelerated training programmes, and for the last eight years have been recognised amongst the Top 20IT Training Companies in the World.From the delivery of our first training course to the successful business we are today, we have continued to grow and develop the products and programmes we offer. The key to our success is the people we hire. We place great value on attracting and retaininggreat talent (there are several members of staff who have been with Firebrand for more than five years and some as long as 15) and great importance on differentiating ourselves from the competition. While our approach to what we do is always professional,the strong belief in our Company Code, creates a working environment which is friendly and informal and most of all encouraging.Were now looking for someone like you... We now have an immediate opportunity for a Resourcing and Scheduling Administrator able to demonstrate these essential skills and attributes.The roleThis is an exciting, fast paced role and has been created to support our rapidly growing UK and Nordic regions. Working from our UK Training Centre in Wyboston 5 days a week as part of our Operations department, the successful applicant will be responsiblefor allocating our vast pool of instructors to our course delivery dates and will report into the Scheduling and Resourcing Manager. This role is full time and permanent and has a starting salary of £22K - £24K.Main duties include:

• Allocating Instructors to a scheduled list of courses.
• Work to resource courses proactively to ensure that sales have enough seats to sell.
• Custom Course Requirements - Work with the commercial manager to ensure it is priced up correctly taking into account any development that may be required.
• Closed Course Requirements - Work to find a date and an available instructor that works for the client.
• Manage the scheduling service desk. This is where requests will be added, reviewed, managed and processed.
• Work with the instructor management team to either find additional instructors or upskill internally.
• Ensure that instructors have everything that they need for their course by emailing all relevant documentation 2 weeks before each course.
• Following each delivery, ensure that the instructor completes course feedback and escalating if any issues are raised.
• Where course dates require adjusting for cancellations or another reason, work directly with the instructor and/or approved instructor list to re-book.
• Ensure that the reports available to you are reviewed regularly to mitigate any risk to the smooth running of the course. For example - instructor date clashes and incorrect dates on the website

In addition to the scheduling and resourcing role, there will also be a requirement to support the local operations team with classroom set up, exam administration, service desk management, report analysis and other generic operational tasks as they arise.What were looking forThe successful applicant will have the following skills:

• Strong leadership/supervisory skills
• Passionate about the Firebrand Customer Experience
• Excellent written, verbal, listening, interpersonal and soft skills
• Evidence of building strong relationships
• Ability to work well with all levels of the organisation
• Excellent organisational, time management and strong problem-solving skills
• A positive attitude and approach to the job role especially in moments of adversity
• Ability to react with a can-do attitude in a fast-moving area of the business
• Ability to work independently

All Firebrand UK staff get access to our comprehensive benefits package:

• Paid sabbatical
• Access to free accelerated training as part of CPD
• Up to 25 days holiday
• BUPA Medical/Dental Care
• Workplace Pension Scheme and Life Assurance
• Cycle to Work and Season Ticket Loan
• Childcare Vouchers

Keyskills :
IT|Admin|training|Coordinator