Technical Support

Job Description

The Company:

• A Flexible Packaging Solutions company based in Derbyshire are looking for a Technical Support to join their team.

Job Title:

• Technical Support

Job Overview of the Technical Support:

• To lead the way towards technical excellence, working together with all local technical teams in order to be perceived by our customers as a supplier that brings value to their business through a proactive technical and innovation approach

Responsibilities and Duties of the Technical Support:

• Apply Group Policies: Equal Opportunities, Environment, Quality and Health & Safety
• To understand customer expectations and needs on Sustainability, Product Development and Value Engineering and to collect and transmit to the KAM and within the SIM community and RDI team, explicit and implicit needs of the client in order to proactivelybuild the most appropriate technical solutions.
• To define, execute and track the project tracker as part of the Operational Master Plan (OMP) for the customer, in accordance with priorities agreed with KAM and RSD.
• To drive Sustainability and Total Cost of Ownership projects (Recyclability, LCA, End to End analysis, etc) in the customers assigned, in coordination with Sustainability Manager and MIM team.
• To lead and coordinate with the KAM and the company RDI and site technical teams (RDI Director, Product Development Engineers, Pre-press managers, Production managers, etc), the definition and execution of the Value Engineering projects and Cost/Marginimprovement of new technical solutions defined for the Customers.
• To coordinate and implement together with site PDEs the trialling schedule linked to new business onboarding in the assigned customers, and to attend and support trials at customer sites when necessary
• To lead and coordinate our response to all innovation contests to which company is invited to participate by the assigned customers.
• To provide immediate reactions to major technical issues that could damage our branding, in coordination with the involved Quality and PDE teams,
• To lead in an active way all actions necessary to improve performance towards targets, especially co-innovation with customers.
• To establish relationships and networking with the customers technical and R&D community to make a preferred counterpart
• To be familiarised with the customer factories supplied by company and with the sites delivering to the customer, including main FFS lines.
• Participate as an executive member in Account Team meetings.
• Participate actively in meetings with customers, supporting the KAM in the meeting preparation and development of presentation materials.
• To support the induction training for all new members joining our Sales force when needed.
• To actively participate in his/her own training program definition and implementation, supporting new training initiatives and reporting any detected skills that would need to be reinforced for his/her own benefit.

Qualifications and Skills:

• University degree in Chemistry, Engineering or other technical area
• 3-5-year experience in a technical office or PDE role in company or in the industrial consumer packaging business.
• Knowledge of company plants and network within our organization at European level.
• Flexible packaging, Labelling and Form-Fill-Seal production systems.
• Knowledge of raw materials (films, adhesives inks, coatings) and Flexible packaging functionalities (barrier, sealing, etc.).
• Project management.
• Team management, leadership
• Basic training in Q.S.E. in his/her plant.

Salary:

• Up to £52,000pa depending on experience plus Car, Fuel allowance and pension.

If you feel you have the right skill set and attributes for this role and that its the challenge you are looking for then please contact us on a confidential basis