QA Manager

Job Description

Are you looking to lead a new team Do you want to join a supportive CompanyHave you got experience overhauling systems and making positive changesIf you have Quality Assurance Management experience - now is the time to pick up the phone and call me.I am working exclusively with a great Company in Burton upon Trent that really does care about their staff and now needs someone on the same page to join them in their drive forward.What benefits can you expect

• A full-time, permanent job
• A welcoming workplace and supportive environment
• A positive and friendly work environment
• Free parking whilst on site
• Shopping discounts app
• 20 days holiday + Bank Holidays with 3 days held to cover Christmas close

Tasks and Responsibilities this Quality Assurance Manager role includes:

• Lead the Quality Assurance and Quality Operations Support teams to ensure compliant and efficient operation of the following systems / processes:
  • Quality Management System,
  • Manage the system for assessing and recording any deviations and non-conformance for the site; including but not limited to:
    • Root cause analysis,
    • Product rejection,
    • Identification of containment actions, corrective and preventative actions.
  • Manage the system for investigation and response to customer complaints,
  • Act as the main point of contact for customer queries and technical visits,
  • Manage the site Change Control system and ensure all temporary and permanent changes are properly assessed, implemented and reviewed for effectiveness,
  • Site validation, calibration and equipment maintenance,
  • External audit management,
  • Supplier Management.

• Promote a culture of continual improvement within the team and wider company by:
  • Championing root cause analysis and use of appropriate risk management tools throughout all activities.
  • Coaching others to help them understand how their day-to-day activities relate to the Quality Policy and Quality Objectives.
  • Ensuring that all processes and working practices within your area of responsibility are constantly reviewed and any compliance or efficiency improvements are implemented in a timely fashion proportional to the risks identified.
  • Ensure all procedures relating to the systems you are responsible for are kept up-to-date and reflect both internal and external best practices.

• Lead and develop your team by:
  • Ensuring adherence of both you and your team to Health and Safety, Good Manufacturing Practice and other relevant guidelines and legal obligations.
  • Ensuring all team members are adequately trained and supported in the performance of their duties and responsibilities.
  • Coaching team members to understand their own performance and how it relates to company performance and their own career development.
  • Managing individual and team contributions to ensure goals and performance targets are met.
  • Supporting team members to develop their skills and functional expertise.

• Act as a subject matter expert within your area(s) of functional expertise both for your team and the wider organisation.
• Ensure the customers expectations (both implicit and explicit) are embedded throughout all activities.

Key Capabilities

• The ability to lead, motivate and manage a team,
• Excellent attention to detail,
• Analytical and problem-solving abilities,
• Detailed knowledge of root cause analysis and risk management tools and their application,
• Good understanding of applicable regulations, standards and best practices,
• Good communication, interpersonal and influencing skills,
• Good numerical skills and the ability to handle and analyse data,
• Sound knowledge of data analysis tools (e.g. Excel, Minitab etc.),
• The ability to present complex information (both internally and externally) to diverse audiences and levels of understanding,
• Planning and project management skills,

Key Performance Indicators

• All Quality Objectives are consistently met for all processes and systems within your area of responsibility,
  • Rapid and appropriate corrective actions taken to address any drift from Quality Objective targets,
  • Evidence of evolution of processes to meet current best practice and increase efficiency.
• No avoidable or repeat incidents/deviations associated with processes and systems within your area of responsibility.
• Processes are operated to meet business and customer expectations and targets.
• Team performance and contribution is regularly reviewed, with appropriate action taken to recognise good performance and correct areas requiring development.
• Team morale and mental wellbeing are supported.

Ready to apply Hit the apply button below to share your skills and well be in touch soon!Kelly Services are acting as an Employment Agency in relation to this role. Should you choose to apply, your information will be processed in accordance with Kellys Privacy Statement. For information regarding data protection at Kelly, please visit theKelly website and have a look into the Privacy Statement.As an Equal Opportunities employer we welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.