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IT Technical Specialist- 3rd / 4th - Infrastructure Engineer

Page Group
Job LocationDerbyshire
EducationNot Mentioned
SalarySalary negotiable
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeContract , full-time Work from home

Job Description

Join a high achieving team of IT professionals who have a large portfolio of projects they are about to undertake which will future proof the organisations IT infrastructure.The IT Technical Specialists will design and implement new and upgraded IT services for use within the organisation by gathering and understanding stakeholder requirements, producing accurate and complete designs, performing engineering work, and assistingwith implementation.Client DetailsA longstanding charitable organisation that has its roots embedded in the community.DescriptionKey aspects of the role are:

  • To produce IT designs and associated documentation under the guidance of the IT Technical Lead
  • Providing advanced (3rd/4th line) support and technical leadership and mentoring to the IT Service Desk
  • Provide input into technical planning and IT strategy
Design & Engineering of IT Services
  • Assist in gathering business requirements for new and upgraded IT services
  • Define and agree with stakeholders technical, security, functional and non-function requirements for new and upgraded IT services
  • Design IT services that meet the agreed requirements
  • Produce and maintain IT Service design documentation as directed (and using agreed templates) including the service design, technical design, support documentation and customer-facing documentation
  • Engineering of new IT services. Creating and testing the builds, installation
Technical Support
  • Provide 3rd/4th line support to the IT Service Desk in resolving incidents and problems as and when required
  • Assist with the deployment / implementation projects for new IT services and upgrades to existing IT services
  • Contribute to technical support documentation for use by the IT Service Desk
  • Assist in mentoring and developing the technical skills of the IT Service Desk team, particularly when new technologies are introduced
Technical Planning
  • Investigate new products and technologies to determine their suitability for use, making recommendations on how they can be implemented.
  • Assist in documenting product road maps
Profile
  • 3rd /4th Line IT Support
  • Has worked on Remediation projects previously
  • Worked on multiple work stream concurrently
  • Experience of designing IT infrastructure to support the deployment of enterprise or business applications
  • Experience with Exchange online migration
  • Migrated to Azure Active directory
  • Migrated Virtual Desktop
  • Migrated to O365
  • Previous experience with Datacentre Migration
  • Server Replication / Network Access
  • Self-starter as will be working as part of a small team
  • Experience of gathering, documenting and tracing business, functional and non-functional requirements
  • Excellent Communication skills
  • Stakeholder Management
  • ITIL
Desirable:
  • (Miraki) Miraki Wi-Fi Estate
Job Offer
  • Exciting projects
  • Competitive Day Rate
  • Long Term Contract
  • Remote Working (3 times a week)

Keyskills :
MigrationRemediationVirtual DesktopAzure3rd lineInfrastructure EngineerO3654th line

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