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IT Support Engineer

Page Group
Job LocationDerbyshire
EducationNot Mentioned
SalarySalary negotiable
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeTemporary , full-time

Job Description

The IT Service delivery engineer will provide effective IT 2nd line end user support, receiving, responding to and resolving allocated calls and user tickets.This position is critical in ensuring we provide the levels of IT service to all the orgainsations staff so they can perform their daily jobs using company IT equipment (PCs, laptops, mobile devices, systems, applications)Client DetailsA large customer centric organisation, who is going through a large transformation programme, bringing their IT service in the digital age.DescriptionRESPONSIBILITIES

  • To provide on site and remote IT technical support for all of the clients sites with travel to other sites where required.
  • To maintain a high degree of customer service for all support queries and adhere to all service management principles.
  • To take ownership of user problems and be proactive when dealing with user issues.
  • Respond to enquiries from clients and help them resolve any hardware or software problems.
  • Support users in the use of Computer equipment by preparing and providing necessary training and advice.
  • To ensure IT end user equipment adheres to policies, procedures and standards (incl security), preparing exception reports and resolution plans for management.
  • Perform end user equipment setup, installation & deployment according to the organisations standards.
  • To work effectively with 3rd line support, allocating more complex issues to the relevant infrastructure engineer, coordinating with other members as required and escalating if issues go beyond defined SLAs.
  • To liaise with and arrange for external technical support where problems cannot be resolved in house, ensuring escalation up the IT management chain.
  • Performs basic diagnosis and support of infrastructure issues, following defined procedures to monitor systems, resolve problems and completes regular system checks.
  • On site, Remote and Field Support.
Profile
  • Relevant 2nd line support experience and technical field support
  • Strong knowledge of Microsoft based operating systems with emphasis on Windows desktop technologies (Windows 7/ 10) and understanding of Windows Server environment a benefit
  • Experience using and troubleshooting Microsoft Office / Office 365
  • Experience using and troubleshooting Smartphone devices/tablets, including MDM tools
  • Excellent understanding of end user hardware set-up and configuration
  • Basic networking skills with Cisco switches / routers
  • Basic virtualisation experience with VMWare virtual machines
  • Excellent telephone manner and face to face communication skills
  • Strong team player who emphasis is on quality customer service
  • Service focused approach when responding to incidents, problems, changes, projects
  • ITIL Knowledge
  • Previous experience with Field and on call technical support
Advantageous
  • Azure
  • Intune
  • SCCM/MECM
  • Zscaler
Job Offer
  • Long Term Contract
  • Competitive Day Rate
  • Friendly and experienced team

Keyskills :
customer supportdesign2nd lineinfrastructureactive directorydeliverysccmroll outazurebuildintunewin10windows 10mecm

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