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Account Manager

Optima UK Inc Ltd
Job LocationDerbyshire
EducationNot Mentioned
Salary21,000 - 26,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Job Title Account ManagerLocation Sandiacre, NottinghamSalary £21-£26k per annumWe are looking for an After Sales Administrator to join our busy team based in Nottingham.The Role

  • Consumables expert: you will learn a lot (and very quickly) about how consumables work, so you can provide the best possible customer care to existing customers
  • Retention of current customer base: you will ensure each customer is receiving the best customer care possible by being their main point of contact for "anything after-sales".
  • Nudge them towards buying into the companys offering of consumables and service contracts through carefully built-up relationships.
  • Reconnect with customers we havent heard from in a while
  • Supporting the sales team: Helping with the administration of incoming sales enquiries, recording these on our CRM and liaising with the correct sales representative, monitoring of sales enquiries via our Facebook page.
  • General Administration duties: This includes answering incoming calls in a timely, effective, and friendly manner, managing expenses, and welcoming visitors to the business.
  • Recruitment Administration: Advertising, liaising with agencies and candidates, organising, and conducting interviews.
  • As a small company, we can make the difference by being fast; between the first interview round and the offer we like to leave less than 9 working days.
The Candidate
  • A passion for delivering first-class customer experience; you go the extra mile to get customers as fast as possible to the answer they need
  • You are driven and you take ownership of tasks without anyone asking you to do them
  • You love to be organised and use technology to do this (e.g. spreadsheets) completing a variety of tasks to a high standard and keep many plates spinning
  • You can apply a basic level of mathematics to problem solving
  • You are enthusiastic, and love to speak to people on the phone
  • You are excited to work in an innovative manufacturing environment with ambitious growth plans
  • When faced with a problem, you come up with solutions
  • You have growth mentality - eager to learn, ready to throw yourself on new things
  • You are punctual, reliable, and honest
  • You have a permit to work in the UK

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