Service Operations Manager

Job Description

Service Operations ManagerDerby, Derbyshire (with site travel)The CompanyAura HVAC supplies and installs outstanding air conditioning systems through a deep expertise in engineering. We are value-based, design-led and cost-conscious, family-run and focused on delivering an unmatched personal service to every customer.We are currently seeking a Service Operations Manager to join us on a permanent, full-time basis.The Benefits- Salary of £45,000 - £55,000 per annum DOE- 30 days’ annual leave- Company bonus scheme- Company pension scheme- Vehicle allowanceThis is a superb opportunity for a leader with great relationship building skills and an excellent technical understanding of HVAC to join our family-run business.We have created a supportive, detail-oriented workplace and, regardless of your experience level, we will provide in-depth training on every element of our process and ways of working. Our culture is what drives us and we feel it’s critical to your successthat everyone understands our aims, values and the benefits of our company.So, if you want to play a pivotal part in leading a range of exciting projects for our incredible clients, we want to hear from you.The RoleAs a Service Operations Manager, you will oversee our design, installation, maintenance and repair services for HVAC equipment.Working with clients in the commercial, industrial, educational, conferencing and retail sectors, you will create quotes for repair works and liaise with manufacturers in the technical department to confirm parts required for jobs.In this management role, you will lead our Engineers as well as our in-house team, driving improvements and enhancing customer service. You will provide technical support to engineers both remotely and on-site, as well as sales support for quotes for remedialworks.About YouTo be considered as a Service Operations Manager, you will need:- A proven technical understanding of HVAC systems- Experience developing processes to improve waste reduction and inefficacy- Leadership experience- Experience building strong relationships with clients and external contacts- The ability to research, interpret and summarise complex information- Good IT skills- Exceptional interpersonal and teamwork skills- A full, valid driving licenceOther organisations might call this role Operations Manager, Service Operations Team Leader, Operations and Team Manager, HVAC Operations Manager, or Engineering Operations Manager.Webrecruit and Aura HVAC are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conductbusiness and we believe that the more inclusive our environments are, the better our work will be.So, if you’re looking to progress your career as a Service Operations Manager, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.