Service Delivery Administrator Apprentice

Job Description

A PIB Group apprenticeship is a fantastic opportunity to earn while you learn.Since our formation in 2015, weve been on a mission to create a leading position in the provision of specialist insurance solutions across the UK market and beyond. During this time, we have acquired over 80 businesses and we arent stopping there. We havea growing network of offices with experts in locations across the UK and Europe, and you can be part of this exciting journey.A PIB apprenticeship caters for a range of different skillsets and will offer you a blend of education and experience. You will spend 20% of the working week developing the knowledge, skills, and behaviours to successfully complete the apprenticeship, withsupport from one of our apprenticeship delivery partners, and the rest of the week youll be applying what you have learnt doing a real job with real responsibilities. From day one youll have a permanent job with a competitive salary. You will receive comprehensivetraining, support from tutors and a skills coach, whilst at the same time developing the professional and personal skills that you will need to build a successful career with us.This is an 18-24 month programme where you will be provided with on the job training and study support for the Level 3 Insurance PractitionerBroking apprenticeship, which includes studying for the CII industry qualification. You will be fully supportedby PIB Group and our government approved apprenticeship Training Provider throughout the duration of the programme.Who we look for.We are offering a unique job opportunity within our Specialty Division of PIB Group. The role being offered is a Service Delivery Administrator which requires you to be highly driven, eager to learn and develop as well as being self-motivated. This is anexciting time to join our business and the successful candidate can expect fantastic career progression, training & development within the role and Insurance Industry in general. We do not require relevant experience; this is an opportunity to start a careerin Insurance within a market leading provider of Insurance.Your role will be to provide client service support and assistance to the Account Handlers with their day-to-day tasks and account broking. Maintaining a high level of attention to detail and organisational skills, ensuring work is completed accurately andin a timely manner. The Service Delivery team will be working alongside the Account Handlers to continuously develop and improve client outcomes and working processes. Putting the client at the heart of everything you do, utilising know your customer (KYC)and treating customers fairly (TCF) practices, handling tasks in line with compliance, FCA regulations and business policies and procedures. The Service Delivery team will play a key role in the future of client service delivery at PIB, underpinning the serviceexcellence PIB require for our clients and ensuring accuracy for insurers, clients, and data integrity.Qualifications

• EssentialGCSEs in Maths & English at Grade C/4 or above, or an equivalent qualification
• Desirable3 x A-levels or equivalent (BTEC, T-Level etc)

Skills

• Good interpersonal and communication skills
• The ability to work in a team
• Effective personal planning and organisation
• Accuracy and attention to detail
• A passion for building fantastic working relationships with clients and colleagues
• An appetite to learn and develop and successfully achieve your apprenticeship
• An inquisitive nature with a willingness to ask questions
• Confident use of MS Office suite

We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation or any other characteristic protected by law.For further information on our benefits and PIB Group please visit our website. If you require support with your application or assessment adjustments, please email us using the contact details on our apprenticeship careers page.REF-204643