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Senior IT Engineer

BeTechnology Group Limited
Job LocationDerby
EducationNot Mentioned
Salary£35,000 - £38,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Senior IT Engineer - Kendal - £35,000 (Field based)My growing Client is seeking a talented Senior IT Engineer to join their expanding and fast-paced technical support department. In this diverse role, you will provide day-to-day IT support and work on projects for our broad client base. They offer exceptionalopportunities for career progression to candidates who demonstrate exceptional dedication.As a valued member of the Senior Technical Team, you will play a crucial role in driving the overall customer experience. From solving technical problems and managing incidents to completing projects and understanding client requirements, your expertisewill ensure the delivery of outstanding customer service.Benefits:

  • 25 days holiday plus bank Holidays
  • Holiday increase plan
  • Company socials
  • Hybrid working
  • Regular payment reviews
  • Generous company pension
  • Training, development & qualifications
  • Mon - Fri (40 hours)
Key Responsibilities:
  • Resolve technical and application issues via phone, email, or in-person interactions.
  • Guide clients through troubleshooting steps effectively.
  • Refit and/or replace client hardware as required.
  • Monitor and maintain systems and networks for optimal performance.
  • Support updates and roll-outs of client applications, including user training.
  • Foster positive working relationships with clients.
  • Install and configure systems to meet client needs.
  • Diagnose hardware and software faults and provide timely resolutions.
  • Adhere to SLAs (Service Level Agreements) to ensure timely resolution of client issues.
  • Effectively prioritise and manage multiple open tickets.
Technical skills:
  • Experience working within an MSP
  • Microsoft Azure, Microsoft Office 365 suite, Active Directory
  • Hyper-V/VMWare
  • Windows Server experience
  • Microsoft on-premise and cloud environments
  • Networked devices (printers, scanners, switches etc
Must have a UK Driving LicenceURGENT ROLE - IMMEDIATE INTERVIEWS - FAST OFFERSIf you have experience in the above and youre interested in this amazing opportunity, please apply with your most up-to-date CV!Keywords: IT Support, IT Support Technician, 1st Line Support, 2nd Line Support, 1st Line Support Technician, 2nd Line Support Technician, Service Desk Analyst, IT Support, Windows Desktop Support, Microsoft Office, Microsoft Exchange, Windows Server, DHCP,DNS, Routing, Customer Service, Microsoft Office 365, Networking, Routers, Firewalls, Troubleshooting.BeTechnology Group Limited is acting as an Employment Agency in relation to this vacancy.

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