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Retail Security Officer

Qube recruitment
Job LocationDerby
EducationNot Mentioned
Salary23,846 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

The Security Officer is accountable to the Security Manager for the support and delivery of security within the site. You will ensure exemplary standards of security and customer service are always provided to the client and visitors to the site. The SecurityOfficer is the public face of the security team and should always act with professionalism, a can-do attitude is essential in this highly influential role.QUALIFICATIONS AND EXPERIENCE Essential:

  • Successful track record of delivering security solutions to internal client base
  • SIA Door Supervision licence
  • Experience of working in a customer focussed environment
  • First aid qualified or willing to work towards qualification
Desirable:
  • Professional or further qualification in Security
  • Experience in control room monitoring
Competencies:
  • Good verbal and written communication skills
  • Able to articulate clearly and credibly with the client, senior managers, and all staff
  • Capability to work unsupervised and take responsibility
  • Aptitude to remain calm under pressure
  • Smart appearance
  • Flexible/can do attitude
Key Responsibilities:To readily interact with all visitors / tenants within the buildings, delivering a first-class customer focused service. Carry out regular patrols of the various buildings detailed in the site Assignment Instructions being always proactive. Ensure compliance with all internal procedures, site processes and external bodies including enforcement agencies and auditory bodies Ensure a timely response to all security issues and events Be professional, pleasant, friendly, courteous, and helpful always whilst carrying out duties to the highest levels. To ensure exemplary standards in personal grooming, strictly adhering to the site uniform requirements. Continuously look for opportunities to be of assistance to visitors to the buildings proactively helping wherever opportunities arise. To ensure that the site is a safe and non-threatening environment for all visitors / tenants.Ensuring all incidents are managed in accordance with site policies and procedures. Liaising with the Security Manager proactively reacting to incidents and ensuring colleagues are fully briefed and always supported. To deal efficiently and effectively with emergencies including fire and bomb scares ensuring the onsite team and client are kept fully always informed. Intelligent understanding of human behaviour, monitoring and surveillance of suspect individuals logging and reporting incidents in line with site / company polices. Maintain vigilance and highlight / manage unauthorised access by banned persons. Aid third party contractors / visitors ensuring all site procedures / policies are adhered too. Maintain continuous monitoring of site radio systems adhering to always correct radio procedures. Diligent management and maintenance of site records / reference materials including Health & Safety records, Incident Forms and the site occurrence book To provide regular liaison and timely feedback to the management team on all aspects of service delivery, implementing effective solutions and corrective action to enhance the service. Report any event that may be detrimental to the fulfilment of the provision of security on site to the Security Supervisor/Security Manager.Hours: 42 hours per week, this is a 4 on 4 off shift pattern, day and night shifts available

Keyskills :
EnforcementRadioSIAVigilanceDiligent

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