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| Job Location | Derby |
| Education | Not Mentioned |
| Salary | 25,000 per annum, inc benefits |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent , full-time Work from home |
Operations AdministratorHome-BasedAbout UsHere at Nowcomm, we are Cisco technology experts in the design, delivery and customer service of Cisco solutions. We provide high-quality services and support, specialising in Enterprise Network Infrastructure, Collaboration and Security.We are one of only a handful of Cisco Partners in the UK to hold both Cisco Gold and Master Collaboration status. This means we have the people and the know-how to deliver the very best Cisco solutions and the power to give you the very best deals.We are currently looking for an Operations Administrator to join our talented team on a full-time, permanent basis.The RoleAs an Operations Administrator, you will be responsible for the end-to-end management and delivery of the Nowcomm WebEx Concierge service.Delivering an excellent customer experience of the Nowcomm WebEx Meeting service, you will drive customer satisfaction levels across various business functions.Specifically, you will manage the creation, scheduling, delivery, and post meeting reports of all hosted events, including but not limited to:- Liaising with customers to capture the detailed event requirements- Event creation and calendar management- Event registration management- The running of test events to ensure the customer is ready for the main event- Hosting concierge service of live events- Post event follow-up and reports- Customer timesheets for invoicing- Managing Nowcomms Customer Satisfaction rating (CSAT) and Net Promoter Score (NPS)About YouTo join us as an Operations Administrator, you will need:- Previous experience in an administration role- Excellent diary management and/or organisational skills- The ability to remain calm under pressure- The ability to learn and understand new and existing IT concepts- To be comfortable dealing with customers over the telephoneYour Rewards- Salary of £25,000- Vitality healthcare- Company pension- Life insurance- 25 days holiday and statutory holiday- The chance to work with cutting-edge Cisco technologies- The opportunity to kick start your IT career within a technical IT environment- The chance to learn essential skills for your future and gain relevant qualifications- Learn from, and be supported by, a highly successful teamOther organisations may call this role Customer Support Co-ordinator, Systems Support Co-ordinator, Systems Support Administrator, or Client Support Administrator.Webrecruit and Nowcomm Ltd are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conductbusiness and we believe that the more inclusive our environments are, the better our work will be.So, if youre seeking your next challenge as an Operations Administrator, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.