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| Job Location | Derby |
| Education | Not Mentioned |
| Salary | 38,000 - 40,000 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent , full-time |
Role: Level 3 Technical Networking Engineer Salary: £38,000 - £40,000 Location: Derby (Hybrid Working) Type: Permanent2fawcett are recruiting for a Level 3 Technical Networking Engineer to join a well-established company in Derby. The successful candidate will be responsible for the delivery and co-ordination of IT services, ensuring high quality service with a consistentand professional approach.The Role & Responsibilities of the Level 3 Technical Networking Engineer* Resolve a range of technical Issues, with the objective of restoring normal service as quickly as possible. * Technical escalation point for Incidents, Requests and Problems. * To make a positive contribution to update and maintain IT Service Desk documentation including any knowledge base items or local work instructions. * To maintain a professional discipline within the team and the department. Work within the IT Operating Model, following defined IT processes and procedures. * Meet and exceed as required the agreed Service Levels in accordance with all IT Service Management processes, such as Incident Management. * Upon management request you should be willing to perform duties outside normal business hours, for example on-call service or overtime. * Provide professional client discussion and dialogue in relation to the analysis. * Share knowledge and help across teams. * Plan and execute training for clients. * Ensure clients technical environments are described in detail and knowledge about the entire solution has been effectively documented. * Any other duties required from time to time as requested by Service Desk Management. Technical Experience* Virtualisation - VMWare, HyperV build and configuration, Storage provisioning SAN. * Hardware troubleshooting, Fibre Cable Structuring and Patching. * Networking - Advanced troubleshooting, VPN and FW Configuration and Deployment, Cisco, Fortinet specifically. * Backups - Install, Configuration, Upgrade pf backup solutions. * Experience in working In an ITIL based environment. * Excellent customer service skills. * Experience of Service Desk environment & End User IT support Experience. * Infrastructure Monitoring and Event Management. * Project Delivery (Technical) * 5+ Years essential experience of 6 or more of the following technical disciplines: Exchange 2003 - 2013 o Azure / AWS skills - storage, database, networking, management o Citrix - XenApp, Access Gateway, XenDesktop, Microsoft End User IT Support, Microsoft O365 / Active Directory, Networking - LAN/WAN, Switching/Routing, Firewalls, WIFI,Storage & Compute - Dell, HPE, IBM, NetApp What you get in returnDerby/Hybrid Excellent Package & Benefits, dependent on experience Working Pattern - Mon - Fri, 12:00pm - 21:00pm