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Field Engineer East Midlands

BASELINE RECRUIT LIMITED
Job LocationDerby
EducationNot Mentioned
Salary£32,000 - £33,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Field Engineer | 2nd Line | Office 365 | Citrix | Windows 10 | Driving License | Servers | VOIP | Service Desk | ITILOur client is a leading organisation with offices based in Derby, Nottingham and London; there is currently a requirement for an experienced Field Engineer to join the team.RemitThe main remit of this role is to provide users a local service through 2nd line support in order to solve business related network, computer and telephony problems and work together with Service Desk to carry out support, incident problem handling tasks.Core Duties:

  • Provide onsite support for all non-recurring Incidents to minimise down time and help achieve the most efficient use of the technology available.
  • Monitor Problems occurring within the departments in order to identify key trends or patterns and either respond to or refer these issues as appropriate
  • Liaise with 1st and 3rd line for support and information
  • Work Planning with IT Department and local facilities teams for large projects
  • Work an out of hours shift if asked to, compensated by corporate company guidelines.
  • Perform other duties as may be reasonably required by your line manager
  • Be prepared to share tracking/geo location with shareholders/line manager to provide superior customer service
    • The Requirement:
  • .Full clean driving licence
  • Prepared to travel to other customer sites within London if required
  • Extensive experience of working in Service desk environments - 2nd line using ITIL service desk ticketing systems
  • Excellent troubleshooting skills and delivering high levels of customer service.
  • Strong knowledge of Microsoft Windows 10
  • Strong knowledge of Microsoft Office365
  • Good knowledge of Microsoft Windows server 2008/2012 Active Directory Good knowledge of Citrix Xendesktop
  • Knowledge of Pull printing , (Xerox, Ricoh)
  • Knowledge of Exchange Online/Exchange 365
  • Supporting and administering mobile devices (laptops, smart phones, tablets, Apple IOS, Android).
  • Knowledge and understanding of TCP/IP, DNS, DHCP
  • Experience of working with VMWare troubleshooting/diagnosing
  • Knowledge of VOIP (Cisco, Mitel)
  • Microsoft MCP or above
  • Demonstrate the ability to be a self-starter and show willingness to be flexible working in the office as well as on site
    • Required skills
  • Citrix
  • Microsoft Office
  • Windows
  • 2nd Line
  • Field Service Engineering

    • Keyskills :
    Citrix Microsoft Office Windows 2nd Line Field Service Engineering

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