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Customer Success Trainer

Page Personnel Secretarial & Business Support
Job LocationDerby
EducationNot Mentioned
Salary£23,000 - £25,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

The Customer Success Trainer role is a key component in our organisation, focusing on driving customer retention and growth within our technology and telecoms industry. The successful candidate will be responsible for delivering training and support to ourcustomers, ensuring they fully utilise our platform and services.Client DetailsOur client is a market-leading organisation in the technology and telecoms sector, boasting a staff of over 500 dedicated professionals. With a customer-centric approach, the company is committed to delivering exceptional services to a diverse range of clientsacross the UK, from their base in Derby.Description

  • Deliver engaging and effective customer training sessions, both face-to-face and online.
  • Develop and maintain a deep understanding of our product offerings and services.
  • Provide ongoing support to customers, ensuring their successful use of our platform.
  • Foster strong relationships with customers to encourage retention and growth.
  • Collaborate with the Customer Success team to identify areas of improvement in our services.
  • Prepare and deliver reports on customer training and engagement.
  • Keep up-to-date with industry trends to continuously enhance our training methodologies.
  • Work closely with internal teams to ensure a seamless customer experience.
ProfileA successful Customer Success Trainer should have:
  • A solid educational background in a relevant field.
  • Exceptional communication and presentation skills.
  • The ability to build strong customer relationships.
  • A keen interest in technology and telecoms.
  • Excellent problem-solving skills and a customer-centric approach.
  • The ability to work effectively as part of a team.
Job Offer
  • A competitive salary in the range of £22,500 - £27,500 per annum.
  • Generous holiday leave.
  • An inclusive and supportive company culture.
  • The chance to work with a passionate and dedicated team in Derby.
  • Opportunities for professional growth within the technology and telecoms industry.
We invite all applicable candidates to apply and look forward to welcoming a new Customer Success Trainer to our vibrant team.

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