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CCTV Control Room Officer

Qube recruitment
Job LocationDerby
EducationNot Mentioned
Salary23,846 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

The CCTV Control Room Operative will work in the control room and undertake day to day monitoring and delivery of security services within the control room, supporting the security operation at the centre. The operative will ensure exemplary standards ofsecurity and customer service are always provided to the client and visitors to the site.QUALIFICATIONS AND EXPERIENCEEssential:

  • Successful track record of delivering security solutions to internal client base
  • SIA Door Supervision licence
  • CCTV SIA Licence
  • Experience of working in a customer focussed environment
  • First aid qualified or willing to work towards qualification
Desirable:
  • Professional or further qualification in Security
  • Experience in control room monitoring
Competencies:
  • Good verbal and written communication skills
  • Able to articulate clearly and credibly with the client, senior managers, and all staff
  • Capability to work unsupervised and take responsibility
  • Aptitude to remain calm under pressure
  • Smart appearance
  • Flexible/can do attitude
Key Responsibilities:
  • Ensuring all incidents are managed in accordance with site policies and procedures
  • Liaising with the Security Manager proactively reacting to incidents and ensuring colleagues are fully briefed and always supported
  • To deal efficiently and effectively with emergencies including fire and bomb scares ensuring the onsite team and client are kept fully always informed
  • Intelligent understanding of human behaviour, monitoring and surveillance of suspect individuals logging and reporting incidents in line with site / company polices
  • Maintain vigilance and highlight / manage unauthorised access by banned persons
  • Aid third party contractors / visitors ensuring all site procedures / policies are adhered too.
  • Being fully conversant with operational functions including access control, CCTV, detection, and alarm systems, ensuring effective monitoring and reporting function is maintained
  • Maintain continuous monitoring of site radio systems adhering to always correct radio procedures
  • Diligent management and maintenance of site records / reference materials including Health & Safety records, Incident Forms, and the site occurrence book
  • To provide regular liaison and timely feedback to the management team on all aspects of service delivery, implementing effective solutions and corrective action to enhance the service
  • Report any event that may be detrimental to the fulfilment of the provision of security on site to the Security team leader/Security Manager
  • To be the first point of contact for security function related queries resolving more complex queries utilising experience and knowledge referring any complaints with regards to security practices, to the security management team or centre management
Hours: 42 hours per week, 4 on 4 off shift pattern. Day & Night Shifts Available

Keyskills :
Control RoomSIAVigilanceContinuous Monitoring

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