Collections Agent

Job Location	Denton, Manchester
Education	Not Mentioned
Salary	Competitive salary
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent , full-time

Job Description

Collections Agent£20500 per annum OTE £32kPermanent position working 37.5 hours per weekThe CompanySteel Cactus Recruitment are excited to be working alongside their client; a debt recovery company with offices nationwide. Due to business demand; we are seeking three collections agents in the Manchester office.Responsibilities• A Chance to develop your skills in a niche area of debt recovery.• Striving to reach the best resolution for the customer while meeting client requirements.• Working towards targets to maximise your income.• Resolving low value outstanding parking charges from individuals• Predominantly dealing with inbound calls with first call resolution• Managing difficult conversations in a sensitive and professional manner• Entering accurate records of customer interactions• Following processes and guidelines to deliver great service• Achieving personal and team targets in a contact centre environment.• Delivering or developing your skills with multi-channel communication.• Day to day handling of multi-channel communication.The candidate• Looking for that opportunity with an industry leading business to build a career• Previous experience within a sales or collections role• Alternatively, experience in negotiation or working towards targets in a financial sector will be considered• Excellent questioning and negotiating skills• Strong communication and interpersonal skills, with the ability to handle challenging conversations professionally• Resilient & empathetic attitude• Excellent telephone manner with the ability to positively resolve situations• Keen to excel in a great work environment• Confident in your ability to achieve realistic targets and benefit financially• Strong work ethic and happy to work on your own initiativeBenefits• OTE of £28k and realistic earnings of £32k+• 37.5 hours a week on a rota between 8.30am and 7pm• Full-Time permanent position• Extensive training and development programme• Please note, this is a full-time, permanent role and applicants must be able to work the full range of shift patterns applicable to the role – this can include Saturday mornings.• The successful applicant would be required to undertake a DBS and CCJ check before an offer of employment is made.

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