Regional Soft Services Manager

Job Description

Would you be interested to join a leading facilities management company with a reputation for excellence Atalian Servest is currently recruiting for a Regional Soft Services Manager to join our passionate and driven team in Darlington!Reference: /JC/16-06/422/14Job Title: Regional Soft Services Manager Salary: CompetitiveWorking hours: Monday to Friday - 08:00 - 16:30 - 37.5 hours per week Contract: Permanent Location: DarlingtonBrief description of the role and responsibilities:The role of Regional Soft Services Manager will assume responsibility for operational management and delivery of full soft services within an agreed portfolio in Scotland. The successful candidate must ensure Atalian Servest is represented professionally,provide exceptional customer service to our clients and colleagues alike and demonstrate a collaborative approach across our full spectrum of services. The role is critical in ensuring soft services are delivered in line with contract specifications, periodicallyaudited to ensure compliance, provide leadership and support to a core team of Supervisors, direct site operatives and manage all aspects of supply chain delivery for several soft services and sites. Also, ensuring that soft services schedules are evolvedto allow a superior service to our clients. The Regional Soft Services Manager will manage the appropriate customer relationships within customer organisations providing any necessary escalation points and ensuring that customer satisfaction levels are achievedand maintained whilst ensuring operational excellence is always achieved. A lead role within the Soft Services Management team, whilst supporting the Account Manager in ensuring daily operational standards are achieved and expectations are positively encouragedalways alongside Innovative continuous improvement to ensure a sustainable and cost-effective contract development for our clients. Ensuring a positive and proactive approach to training and development of staff is key to ensuring successful succession planningis developed and encouraged within the soft services department. A strong, positive, collaborative, working relationship with the Account Manager and Soft Services Management team is key to allowing successful operational delivery and continuous improvement.Positive cultures are always encouraged by promoting a One Team One Vision ethos.Main duties and responsibilities will include but are not limited toTechnical

• Responsibility for leading and motivating responsible teams to ensure strategies and programmes directed toward the effective and efficient delivery of all operational soft services.
• Maintain staff morale and build and develop team resources to enhance organisational and individual effectiveness given the demographical profile of the workforce.
• To ensure effective customer relations and feedback. To carry out site audits in partnership with clients, compile monthly contract update reports thereafter for contract feedback.
• Management of core soft services contract partners for responsible sites. Regularly compiling and updating building-specific cleaning schedules to ensure contracted specification is not only met but exceeded.
• Ensuring responsible teams have clear direction on expectations and promote positive culture and behaviours.
• Performance management of responsible staff.
• Ensuring that all responsible employees have the appropriate training to carry out their roles. Ensure the latest cleaning technology is implemented, under control, instruction and supervision where necessary.
• Ensuring that equipment is safe to use and in good working order.
• Manage all escalations and performance management arising. Monitoring performance of Cleaning Team by carrying out regular checks of all areas of the building to ensure that cleaning duties have been carried out to a high standard.
• Lead the team and implement the core structure of instruction and supervision across the portfolio.
• Time and Attendance System adherence for all staff.
• Effective recruitment adhering to company policies on security clearance and payroll documentation.
• Undertake Safety Briefings and Toolbox Talks.
• Effectively arrange cover and overtime where absences or additional tasks are to be carried out.
• Train new starts on their job requirements. When staff are employed out of their normal work area ensure that they receive a thorough briefing on their responsibilities and tasks by understanding the requirements and working alongside them.
• Induct new starts and obtain new start paperwork for Payroll and Human Resources.
• Provide an H&S induction for all new staff and ensure the appropriate paperwork is signed off.
• Regular scheduled attendance at client FM meetings.

Health & Safety

• Ensuring adherence to Atalian Servest Health & Safety Policy and Procedures always.
• Helping create a positive safety culture across the team.
• Support and advise staff on site H&S issues.
• Ensure Health and Safety manuals and COSHH record keeping is maintained.
• Ensuring the compiling and completion of risk assessments and method statements where appropriate.
• Reporting all incidents/accidents promptly and taking corrective action where required.

Experience and Qualifications:

Experienced leader with strong knowledge of soft service deliverables. Previous experience in managing soft services teams and various soft services contract partners and suppliers.

Experience and strong knowledge relating to the use of cleaning equipment, and cleaning chemicals and substances (COSHH).

Knowledge of waste management is beneficial, but not desirable, a hunger to learn and develop in this area however is.

Previous Management and Supervisory experience, having monitored and checked the work of other staff and provided training or guidance to new staff.

Experience in client management.

IT literate with knowledge of Microsoft applications and other information management systems.Experience in compiling buil