Naukrijobs UK
Register
London Jobs
Manchester Jobs
Liverpool Jobs
Nottingham Jobs
Birmingham Jobs
Cambridge Jobs
Glasgow Jobs
Bristol Jobs
Wales Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Resource Planner

Ombudsman Services
Job LocationDaresbury
EducationNot Mentioned
Salary£28,000 - £34,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeContract, full-time

Job Description

Fixed Term contract - 12 months/ PermanentThe Resource Planner is part of the Ombudsman Services Operation and will be pivotal in the efficient running of the business by employing planning methodologies to create an optimal fit of resource to workload demands for both front and back office environmentsWorking with the Forecasting and Planning Manager and the wider planning team, the role will encompass a hands on’ approach to all aspects of the planning cycle with responsibility for short to medium range planning.The Resource Planner will be required to develop and maintain multi-channel capacity planning model(s) that support current and future business needs. And working proactively to pre-empt any issues before they arise, ensuring the appropriate planning, forecasting and resource processes are in place to enable the effective management of capacityThe Resource Planner will support and lead on key change projects, continuous improvement activities and associated business benefit. The Resource Planner will partner with various departments across Ombudsman Services to provide accurate advice, support and challenge to all levels within the business.Key Accountabilities and Responsibilities:

  • Develop, populate and maintain a detailed short and medium planning model (Capacity Plan) for Operations, ensuring plans, forecasts and schedules are aligned to the OS strategy
  • Ensure all supply (i.e. availability, education) and demand drivers (i.e. change, strategy, regulation) are captured and incorporated into the Capacity Plan
  • Reconcile variances from original plans and maintain a view of actual performance against forecast projections
  • Develop recruitment, training and attrition plans through the Capacity Planning process, working with the Forecasting and Planning manager, HR, L&D and Operational Leaders.
  • Constantly monitor and propose effective shift patterns to match business requirements, optimising performance of all Enquiries teams and maximising agent satisfaction by providing flexible options.
  • Support internal stakeholders by supplying relevant data, providing updates on forecasts and planning related reporting to make informed business decisions.
  • Work with the wider Planning team to ensure business resource is used effectively.
  • Focus on helping to improve real time management and the driving of performance and KPI achievement through responsibility of medium range planning.
  • Monitoring of month on month performance and updating of capacity planners with works volumes
  • Ensure that all information is accurately recorded to ensure accurate planning, enabling Influence and guidance for managers at different levels across the business and assist with delivery and performance through detailed analysis and reporting
  • Extract and manipulate performance call data from multiple sources
  • Drive operational activity & performance
  • Managing medium term planning recommendations such as calculating overtime requirements, producing service level recovery plans
  • Identifying and driving recommendations in the operation to ensure optimal use of supply meeting demand (e.g. shift slides, holiday usage)
  • Work with Forecasting Analyst and actively challenge the processes and techniques governing the workflow between forecasting, scheduling and real time management, to improve output by communicating and recommending resolutions and implementing these
  • Review, analyse, and report on various elements of planning & performance; undertake planned vs actual’ analysis and carry out detailed root cause analysis to provide challenge and improve planning accuracy
  • Interpret and present data, providing commentary and recommendations in order to improve service delivery for Ombudsman Services customers
    • Competencies and Behaviors
  • Ideas orientated - analytical and intuitive and forms/conceives or resolves before acting
  • Strong analytical skills and attention to detail and accuracy
  • Strong proactive approach to work with a can-do attitude
  • Constructively challenges the status quo in order to create continuous improvements
  • Excellent written and verbal communication skills with the ability to negotiate and influence
  • Accountable for own workload and able to work using own initiative
  • The ability to exercise judgement and make decisions.
  • Able to convert technical information to audience appropriate communication
  • Collaboration and the ability to build effective relationships at all levels both internally and externally
  • Strong communicator with excellent interpersonal ability
  • Strong organisational, planning and time management skills with the ability to prioritise multiple tasks and work to challenging deadlines
  • Teamwork - required to integrate and work collaboratively within the planning team
  • Role Models and reinforces company values
  • A flexible but methodical approach, strong problem-solving abilities and problem-solving
    • Required skills
  • Capacity Management
  • Capacity Planning
  • Resource Management
  • Workforce Planning
  • Workforce Management

    • Keyskills :
    Capacity Management Capacity Planning Resource Management Wkfce Planning Wkfce Management

    APPLY NOW

    Resource Planner Related Jobs

    © 2019 Naukrijobs All Rights Reserved