Internal Customer Service & After Sales Representative

Job Description

The Recruitment Co. is currently recruiting for an Internal Customer Service & After Sales Representative to join our clients growing team based in the Cymmer area.Contract: PermanentSalary: £24,000p.aHours of work: 8.30am to 5.00pm Monday to Thursday and 8.30am to 4.30pm on Fridays.Main Purpose of the role:Provide a sales support function that offers high levels of customer service and helps link the customers, external sales staff, Distributors and the factory.Key responsibilities:Prepare quotations:

• Prepare and issue quotations following the internal process chart
• Record customer information and quotation data on the internal Database
• Follow up on quotations and assess where improvements might be made to secure the order

Process orders:

• Check details & liaise with logistics for delivery forecasts
• Complete and issue order acknowledgements and related sales documentation
• Record customer information and order data on the internal Database
• Record and process customer information to give initial response to customer (this will be followed by a fully authorised calculation from Technical)

Deal with customer queries:

• Monitor website traffic via LiveChat and intervene where prudent to do so: respond to, log and resolve any LiveChat derived queries with the input of other departments
• Record details of new/potential customers
• Reception duties

Support External Sales People and Distributors:

• Research and collate market intelligence reports on Local Authorities, major contractors, new market segments and competitors
• Weekly/monthly compilation and publication of sales/orders and invoicing performance by customer/distributor/zone/market etc...
• Administration/communication of price changes
• Maintain and update company website
• Filing and archiving of sales documentation

**this list is not exhaustive to the all responsibilities involved**Experience/ Skills required:

• Have experience of working in a Sales environment using mainly telephone and e-mail to create and maintain effective working relationships
• IT literate, able to use Word, Excel, and Outlook
• Able to organise numerical and textual information accurately
• Be able to create and maintain effective working relationships
• Customer Service experience essential

If you feel you are the right candidate for this role then please submit your CV for immediate response.CPSwanseaThe Recruitment Co. is an equal opportunities employer and were committed to diversity and inclusion in the workplace.