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Homeownership Officer

Job LocationCroydon
EducationNot Mentioned
Salary£28,000 - £45,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Do you want to be part of a caring, forward thinking team who make a difference Join us as our...Homeownership OfficerAt ccha, we are committed to ‘delivering on our promises’, providing a high-quality service to residents and developing more homes within the community. As a small housing association with big goals, we employ just over 50 members of staff and look afterover 1600 homes. We have an exciting opportunity to join our small, dedicated customer focused Neighbourhood Services team based in Croydon.If you’re interested, please read the full Job Description/Role Profile and apply via www.ccha.biz to complete our application form.As the main point of contact, providing a high quality, customer focused service to our leaseholders and shared owners on mixed tenure schemes including London Living Rent, Affordable Rent and Social Rent. As an organised professional who is self-motivated,knowledgeable, adaptable, and flexible in their approach, you will need to demonstrate:

  • Effectively communicate with a wide range of internal and external contacts including leaseholders, shared owners, residents and solicitors
  • A good understanding of variable service charge provisions and practices
  • Experience of managing a large and varied workload and meeting performance targets
  • Experience of working with shared owners and leaseholders
  • Ability to implement good Neighbourhood and estate management practices including health and safety compliance
  • Ability to read, interpret, apply and explain leases and title documents
  • Excellent communication and customer service standards and delivery
  • Accountability and taking ownership of your work areas
  • Excellent standard of numeracy, literacy and competent IT skills
  • Able to present information clearly, systematically, and accurately
  • Ability to use own initiative and apply sound judgement and make decisions
Essential requirements:
  • Driving license
  • Access to a vehicle and business use insurance
  • DBS check
ccha is an equal opportunities employer. If you need any assistance please contact

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