Head of Digital Infrastructure

Job Description

Job Title: Head of Digital InfrastructureStarting: ASAPDuration: Until the end of December 2023 with the likelihood of it being longer term Hours: Monday to Friday, 9 - 5.30 Location: Croydon, South LondonBand: 8BPay: £29.50 - £34ph PAYE £33ph - £38ph PAYE Inclusive of holiday pay £37.50ph - £43 UmbrellaAll rates are depending on skill, experience and pay typeJob Summary: Delivering infrastructure services and evolving the digital service for the NHS Trust. This includes both acute and community sites as well as partnership working with a range of internal and external stakeholders. To be responsible for the line managementof the IT infrastructure team including the Senior Telecomms Engineer, the Server and Security team, the Networks team and the SQL DBA. The selected applicant would also be responsible for all aspects of the Trust’s IT infrastructure including networks andservers and their management, data centres and their management and telephone systems and their management.Duties:

• Provide overall strategic leadership to the technical teams delivering infrastructure, support and technical services, which underpin the delivery of all clinical and digital services
• Provide excellent operational management to ensure that digital services to customers and its clients are delivered to the highest standard, in partnership with the Solution Architect
• Develop and provide strategic and operational planning to ensure effective delivery of the infrastructure operational service
• Develop and drive forward the infrastructure operational service recommending changes in existing service provision where they are not delivering value for money or no longer meet business needs
• Be responsible for department’s budget, spend and monitoring, and improve the effectiveness, cost efficiency and economy of all areas of responsibility, accountable to the Deputy Director of Digital Services.
• Develop and drive the infrastructure strategy and supporting business plans covering an integrated data and voice service that supports the changing and developing needs of our customers
• Proactively manage customer requirements and expectations via regular communications at all levels and implementation of action plans to improve the customer digital service experience to maintain high levels of customer satisfaction
• Be responsible for a range of services such as IT network and infrastructure strategy and policy, IT security and governance policy, server and network services and support, voice services and support amongst others
• Responsible for the following ITIL v4 Service Design Processes -Capacity, Availability, IT Service Continuity and Supplier Management
• Responsible for the development and implementation of service management in accordance with ITIL within infrastructure operational environments
• Responsible for the development of disaster recovery and business continuity plans for digital services department
• Responsible for the security, performance and stability of all network, server operating systems and hardware
• Ensure all security breaches raised by the Cyber Security team are investigated
• Maintain complete, current and accurate records of all areas of IT infrastructure security