Customer Journey Resales & Staircasing Executive

Job Description

• £35,691 - £40,623 per annum plus the potential to earn a target driven bonus
• Croydon/London/Hybrid
• 36 hours per week
• Permanent

Were looking for a Resales and Staircasing Executive to join our Customer Experience team in London. We offer the flexibility to work between the office and home in line with business needs.This is a fantastic opportunity to support the Customer Journey Resales & Staircasing Manager with all sales and staircasing related activities, ranging from day to day delivery of the resales and staircasing programme from pre-sale to reservation, to ensuringsales are progressed in line with current targets whilst keeping our customers informed every step of the way.Some of the key duties include:

• Working to ensure all resales and staircasing activity is delivered in line with regulatory criteria to audit standard
• Close liaison with vendors and purchasers to ensure sales are progressed and completed within set targets
• Delivering excellent customer service throughout the resales and staircasing process
• Responsible for liaising with internal teams on signing and sealing and governance matters
• Working collaboratively with internal and external teams to help in achieving targets

Youll already have experience of the shared ownership resales and staircasing process gained within a housing/development organisation. Youll be experienced in dealing with external stakeholders such as Solicitors, Brokers, Surveyors, Developers and Agents.Youll have excellent customer service skills and the ability to communicate effectively to a wide range of audiences with an excellent telephone manner along with a strong drive to hit targets.Youll need to be organised and have the ability to work in a busy, performance focused working environment with excellent attention to detail. Youll be working independently, therefore, youll need to demonstrate you have the skills to be proactive anduse your own initiative, and manage your workload with minimal supervision. Youll be solution-focused with a willingness to constructively challenge and contribute ideas for improvement, youll have already have experience of delivering against challengingperformance targets.Were seeking a confident, positive, resilient and target driven person with excellent communication skills.What you can expect from usClarion is dedicated to rewarding hard work and commitment and providing benefits that support you and your lifestyle. As standard we offer;-

• Competitive salaries that are benchmarked regularly against current market rates
• Initial 25 Days annual leave (plus bank holiday), increasing to 30 days after 3 years service
• A flexible benefit scheme tailored to you, inclusive of healthcare options, dental insurance, restaurant card and cycle to work along with 1% of your salary to spend on whichever approved benefit you like!
• Matched pension contributions of up to 7.5% of your salary with generous life assurance
• Flexible and agile working for the majority of our employees

Other perks

• Company Bonus Scheme
• Eye care vouchers
• Holiday trading scheme allowing you to buy and sell leave
• Free counselling and legal advice scheme for you and your family
• Interest free loans for season ticket and study leave

Our commitment to equality and diversity means that we are keen to help you maintain a healthy work-life balance, including but not limited to part-time working and job share, enhanced maternity, paternity and adoption leave, and compassionate leave.Closing Date: Thursday 27th July 2023 at midnight.For further details on this vacancy and to view the full role profile please click apply.In the event that we receive a high volume of applications, we reserve the right to close this advert early. You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in the UK for the duration of your employment. About LatimerLatimer is the development arm of Clarion Housing Group. What sets Latimer apart is a long-term commitment to the people who live in our homes. Our model is not to build and then move onto the next site. We are long-term stewards of place, committed to makinga difference by building sustainable and thriving communities.The surplus from Latimer developments are reinvested into Clarion Housing Group to build more affordable homes, improve and maintain existing social homes and support communities.Diversity and Inclusion We want Clarion to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks.Were committed to building a strong, diverse workforce and making Clarion an inclusive place to work.

Keyskills :
Customer Experience shared ownership resales and staircasing process