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Customer Assistance Coordinator - Home Assistance (Hybrid)

Allianz Partners
Job LocationCroydon
EducationNot Mentioned
Salary24,511 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time or part-time

Job Description

Do you have experience and a passion for delivering exceptional customer service Do you get a real buzz from helping those in need of your help and guidance Then we need you on our team!Our close knit, friendly and hardworking Home Assistance Team is looking for enthusiastic individuals to join them. You will be responsible for helping our customers in their hour of need when they suffer incidents such as a burst pipe, broken boiler oreven a leaking roof! Using your strong organisational skills you will be responsible for inbound and outbound calls to gather all the relevant information to appoint the relevant contractor to address necessary repairs.This is a great opportunity to use your excellent communication skills to keep your customer informed but also being comfortable having those difficult conversations (not every eventually is covered!).Office Life: We have a great inclusive, diverse and supportive environment at Allianz Partners. There is plenty of experience to help in the team with plenty incentives to keep you motivated! We have a break-out floor to take well earnedbreaks with a kitchen and vending machines if you are feeling peckish! Being part of an outstanding customer focussed organisation respecting others is what makes us one big happy family!Hours: This position is based on a 35-hour week and will include working weekends and bank holidays, covering shifts between 7am and 8pm Monday to Friday and Saturday & Sunday between 7am and 6pm. We understand the importance of work-lifebalance with our employees working a hybrid solution of 60/40 office/home working.Our vision is to be renowned as the caring premium UK Assistance provider. We strive to deliver an exceptional customer experience at all points of assistance. To achieve this -You will:

  • Handle all in and outbound calls in a helpful, polite and professional way
  • Provide proactive solutions to our customers
  • Monitor all aspects of the task to ensure all services are provided at the agreed time and customers are kept fully appraised of the progress
  • To ensure all product and technical knowledge is applied at every opportunity
  • Handle all regulated complaints within the FCA complaint guidelines
About you:
  • You will have a good level of general education, including Maths & English GCSE or equivalent
  • You must have experience in a role where you have provided a high level of customer service to the public
  • You will have the ability to effectively manage multiple cases
  • Youre able to show empathy and remain calm in a pressurised environment
  • You must be flexible and able to work a variety of shifts
  • You will have a strong grasp of IT - Word, Excel, Outlook and databases
Training & DevelopmentYou will receive excellent training for this role as we are dedicated to Achieving Excellence Through Learning. You are always encouraged to bring your ideas and highlight any areas for improvement in processes.In exchange for your expertise, experience and enthusiasm, we will offer support in continuing your personal and career development, in addition to providing a wide range of employment linked benefits.Salary: £24,511 per annum plus up to £1,500 annual performance bonus paid quarterlyStaff BenefitsIn exchange for your expertise, experience and enthusiasm, we will offer support in continuing your personal and career development, in addition to providing a wide range of employment linked benefits.:We will provide you with competitive annual leave and contribute towards a company pension scheme. You will have access to a range of discounts on Allianz products, as well as vouchers and discounts for high street and online retailers. You will also benefitfrom our company bonus scheme, Private Medical Cover, competitive annual leave, annual Flu vaccination, annual Eye Care vouchers, discounted Travel Insurance, Roadside Assistance free after 6 months probation, Corporate Social Responsibility and an Interestfree season ticket loan after probation.Successful applicants to our career opportunities will be able to demonstrate they share the values and behaviours we seek in our organisation.About AllianzAllianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feelsempowered and has the confidence to explore, grow, and shape a better future for our customers and the world around us.Dedicated to bringing global protection and care, Allianz Partners is the B2B2C leader in insurance and assistance solutions in the following areas of expertise: travel insurance, assistance, mobile device & digital risks insurance, internationalhealth & life and automotive insurance. We care for our customers, and our caring nature extends to our employees. We dont just hire people, we commit to them, nourish them and invest in their careers because we recognize that your development goes hand inhand with our growth and success.We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.Join us. Lets care for tomorrow.

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