Administrative Officer

Job Description

We are hiring for the position of Administrative Officer !Location: CroydonSalary: £ 14.91 per hourContract: Temporary, 6 monthsWorking Days: Full time, Monday to FridayHours: 37 hours per week, 9 am to 5 pmBrook Street in partnership with the Home Office has a fantastic opportunity to join their Croydon office as an Administrative Officer, providing outstanding service in the NAAB (National Age Assessment Board) Operations.Key responsibilities:

• Collation of a range of MI reports across the different functions of the team, across different IT platforms.
• Managing a public facing email in-box.
• Working closely with the other colleagues to provide cover and support as necessary.
• Developing good working relationships with the Asylum team, Social Workers internal and external stakeholders with enquiries relating to referrals.
• Checking relevant records with approved and shared responses.
• Using the CID, Atlas platforms to support with investigating background Age Assessment.
• Working as part of the wider National Age Assessment Board to ensure consistency and sharing of best practice and provide varied support to the team and social workers when required.
• Working closely with colleagues to ensure all team tasks are managed and completed effectively.
• Ensuring operational outcomes are delivered in line with standards required (SOPs).
• Working in collaboration with the Social Workers Team to ensure referrals meet the requirements of the NAAB criteria before accepting the referral.
• Ensuring that the NAAB Operations inbox is monitored daily, and all emails are actioned within agreed timescales.
• Ensuring that the NAAB MOVEit Enquiries inbox is monitored daily, and all emails are actioned within agreed timescales.
• Flagging any safeguarding risks for a young person to the Social Work Team Manager within a timely manner.
• Updating all the MI trackers on Share point daily.
• Downloading any documents from MOVEit in a timely manner and deal with them accordingly.
• Ensuring that correspondence received from LAs/HO by the NAAB is responded to in a timely manner.
• Ensuring that all personal data is processed in accordance with published policies and guidance, and that all personal data incidents/breaches are reported without delay following the correct procedures including notifying your local Data Protection Practitioner.
• Ensuring best practice procedures are shared with the team and Social Workers when required.
• Taking responsibility in ensuring that all mandatory learning and any refresher training is completed annually.
• Completing any ad-hoc duties to support the team.
• Updating weekly action plans and timesheet.

Essential Skills:

• Very good Excel skills
• Excellent time management
• Excellent written and oral communication skills.
• Flexible approach to work, and successfully perform a range of multi-skilled duties.

Training provided:

• No holidays during the 4-week training period

Amenities:

• Public car parks locally
• Café on site
• Kitchenettes
• Good train, bus, tram links
• Close to town centre with shops and cafes

** You will be required to undertake security clearance for these roles, and it is imperative that you hold a valid passport and be able to provide two proofs of current address and a proof of national insurance document. **Start dates will be confirmed once we have had clearance back.Due to the volume of applications we receive, if you do not hear back within 7 days, please assume that you have been unsuccessful.At Brook Street, we believe that by harnessing diversity of thought and experience across our company, exceptional things happen. We continually strive for a highly diverse workforce and an inclusive culture where everyone feels valued, listened to and ableto discover their personal best.Brook Street is a Disability Confident Leader, and we have also hold Gold Award status from the Defence Employer Recognition Scheme.Our supply of Contingent Workers to the Public Sector Resourcing Framework (PSR) has driven us to take further steps in supporting candidates with disabilities or veterans. Through our Guaranteed Interview Scheme, we offer candidates with disabilities andveteran who meet the stipulated criteria for the role, a guaranteed interview with a PSR Sourcer.Should you identify as a candidate with a disability or as a veteran, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and the role that you are interested in. We are committed to engagingwith you.Throughout the application process we will discuss any reasonable adjustments needed. Your comfort and accessibility are of utmost importance to us, and we are eager to ensure a seamless communication journey.

Keyskills :
AdministrativeCustomer Service