Client Relationship Apprentice

Job Description

Founded in 2009, we are a partner services agency that helps global tech brands drive sales through our reseller partner channels. Our specialised team and programmes allow us to consult with businesses on how to increase their profitability through ourprogrammes.Our work is fast-paced and we have a small but growing and highly dedicated team. A friendly, supportive and high-achieving culture is key to us and we are committed to being a great place to work which will offer you opportunities to grow.What’s in it for you:We have opportunity for an apprentice to join our established team in Houston, Renfrewshire. This is a fantastic opportunity to join our successful business and develop your career within a professional and relaxed place to work.You will:

• Become an expert on maintaining our CRM system - Trello
• Learn how to engage and build relationships with our customers while developing an understanding of their needs and providing solutions to challenges
• Develop an understanding of our programmes and coordinate the smooth on-boarding of clients
• Learn how to resolve issues for clients by addressing any issues or challenges that clients may encounter, working collaboratively with internal teams to find solutions promptly
• Liaising with Channel Support to resolve customer issues or queries
• Monitor the performance of resellers within our programmes, analysing data and metrics to identify areas for improvement and growth

What we are looking for:

• Confident communicator, verbally and written
• Outgoing and friendly
• Keen to be involved and desire to learn, grow and develop
• Team player who can also work independently
• Reliable, dependable, and quick to build relationships with people

Salary:£18,500 per annum. Salary increases depending on performance.Working week:37.5 hours per week, Monday to Friday 9am - 5pm, 30 min lunch break.Benefits:

• Excellent training internally and externally
• Performance based salary increases
• Staff nights out
• 28 days holidays
• A fantastic working culture which promotes excellent work/life balance
• The opportunity to develop, progress and work within an organisation which is growing
• Company bonus (dependent on the company meeting financial targets)
• Private health care
• Pension
• Free parking

Future prospects:90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.Important information:Throughout your apprenticeship you are supported by your skills coach and your account manager. They work with your line manager to ensure you settle in, help you develop all the skills you need to pass your assessments, and can provide one to one support.At the end, as well as the valuable experience you have gained, you get a nationally recognised qualification.Interested Apply now!