Head Housekeeper

Job Description

Cavell Court, located in the heart of Cringleford, is a new purpose-built care home that opened in July 2015.Cavell Court is an 80-bed care home in Cringleford, just a few miles from Norwich. The home provides a range of round-the-clock care services and every aspect of the home is designed to ensure that residents continue to enjoy a fulfilling life.Residents keep busy and active, whether that means continuing to do lifelong hobbies, or discovering new interests. Our specialist lifestyle team gets to know each resident, their passions and pet-hates, hobbies and life stories before designing an activityplan tailored to your loved ones unique needs.All of the Cavell Court care home team understand that the process of choosing residential care for a loved one is an emotional process. Were here to make things as easy as possible, supporting you from the first time you look around Cavell Court throughto your loved one moving in, and throughout the time theyre with us. Job Summary Creating spotless, hospitable and comfortable care homes where residents love to live is vital to what we do at Care UK.Care UK is one of the UKs leading providers of health and social care services. As our Head Housekeeper youll be central to making our home a palace for residents, their guests and visitors alike.Youll lead and supervise the hostess, housekeeping and laundry teams to ensure the home meets the highest standards of hospitality and cleanliness at all times. Daily tasks might include updating the team rota to ensure were fully staffed, liaising with residentsabout the best times to clean their rooms. Above all, youll ensure residents and their guests dont want for anything and that everything runs smoothly 24 hours a day, seven days a week.Are you an experienced head housekeeper - you could be from any sector - and keen to take on a role with more meaning Are you a great supervisor with a positive can do attitude and superb people skills Do you have a warm personality and great sense of humourthat makes you popular with everyone If so, well treat you to flexible hours and a competitive rate of pay that will add sparkle to your career.Responsible To Home Manager Key Responsibilities

• Prepare and maintain a 4 week Rota, ensuring the Housekeeping and Hostess teams are adequately staffed at all times.
• To instruct the Housekeeping team in their role and required duties / allocation.
• To instruct the Hostess team in their required duties.
• To provide hospitality services to residents and their guests. Serving meals, snacks and beverages at their request in the location of their choice.
• Daily to ensure all displayed menus and meal information throughout the home is correct and up to date.
• To consult with residents on a regular basis to ensure that their needs and choices are being met. Obtain feedback from residents and staff regarding cleaning and laundry quality to ensure that we are meeting the needs of the home and our residents at alltimes.
• To ensure that all cleaning and laundry consumables are ordered from current nominated suppliers in line with Company purchasing policy.
• To ensure stock takes are carried out at the end of each month.
• To work within agreed budget guidelines on staff costs and consumables and to co-operate in any action necessary so as to keep to budget.
• To implement and maintain cleaning schedules for the entire home and ensure that they are adhered too.
• To ensure cleaning of all areas of the home are to the highest standard, including grounds.
• Establish and maintain a rapport with individual residents and agree a convenient time to carry out cleaning of their personal rooms.
• To organise deep cleaning duties when required.
• To ensure the laundry of residents clothing is to the highest standard, including ironing.
• Ensure the Laundry team collect and return laundry to the correct area of the home on a regular basis, and put away personal clothing of residents in a neat and tidy manner.
• Ensure that all residents wardrobes and clothing drawers are kept clean, neat and tidy.
• Ensure deliveries are checked against order forms and ensure that invoices are accurate, and to action any discrepancies immediately.
• Ensure catering, cleaning and laundry supplies are stored safely and used effectively to minimise wastage.
• Maintain a high standard of hygiene within the home and adhere to COSSH guidelines.
• Maintain health and safety in the home by adhering to the companys policies and procedures at all times, including instructions in the Facilities Manual.
• To co-operate with requests from the Home Manager and residents wherever possible.
• To attend resident/relative meetings whenever possible.

Skills & Experience

• Experience of supervising a team of staff.
• To understand and ability to adhere to infection control, health and safety/COSHH guidelines
• Proven communication skills both written and verbal.
• Proven ability to organise priorities.
• To recruit, motivate and lead a team of staff
• Ability to appreciate the needs of others
• Ability to work as part of a team
• Ability to work unsupervised, using initiative and maintain professional standards, even when under pressure
• Flexible to meet the needs of the home
• Smart appearance, good personal hygiene standards.
• Sense of humour and a lively, sociable personality
• Shares ideas with others [to make improvements]
• Keen to learn and improve own performance
• Committed to communicate with customers to understand their needs
• Will go the extra mile to help fulfil customers needs
• Has a can-do attitude to work
• Enjoys working effectively as part of a team

Qualifications

• GCSEs (or equivalent) including English and Maths

Keyskills :
Infection ControlLaundryDeep CleaningResidential Care