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Technical Consultant

Modis
Job LocationCoventry
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Technical Consultant Coventry / Hybrid (ideally 1 day a week on site but can be flexible)Full Time, Permanent£ very competitive salary + share scheme, private healthcare plus many more excellent benefitsThe companyMy client are an established yet growing data analytics software company with a global workforce. They are looking for a passionate Technical Consultant to join their close knit customer experience team.The role As a Technical Consultant you will provide exceptional service and support to customers by ensuring smooth workflows through the coordination of internal and external resources, meeting customer needs on time. You will promptly address queries, follow throughon projects, and take pride in finding innovative and proactive ways to effectively engage customers.Key responsibilities:

  • Deliver technical customer service and support to resolve cases relating to enhancements or changes to client environments.
  • Diagnose system and application issues and implement corrective actions and end-user training.
  • Coordinate and allocate jobs to the correct resource, either internal or external.
  • Ensure deliverables and quality of service are met on time and in scope by working. collaboratively with all stakeholders to ensure smooth delivery of work.
  • When an external resource has been chosen, create a job for that resource, give access and tools needed to get the job completed.
  • Document, track and monitor issues and activities to ensure resolution, sometimes requiring root cause analysis.
  • Document processes and procedures and update knowledge database.
  • Track and review project deliverables in keeping with KPIs.
  • Represent the end user to ensure they receive high-quality and timely service and support.
Skills and Experience required:
  • Demonstrable experience in managing, monitoring and supporting systems.
  • Previous experience dealing with support cases or requests via e-mail, telephone and in person.
  • Prior experience implementing software applications and equipment, in particular querying with SQL and scripting with PowerShell, VB and command line.
  • Solid knowledge of Windows domains and Networks.
  • Proven experience in integrating software with existing systems across several technologies and associated applications.
  • Absolutely must have strong SQL skills and have experience IIS.
  • Understand the technical impact of projects from supportability, scalability and repeatability aspects and as well as the business impact in delivering and scoping projects.
Please apply via the link if interested or contact for more information.Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talentin the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law.Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.

Keyskills :
SQLTechnical SupportTechnical ConsultantSoftware Consultant

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