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Senior VoIP Engineer

Wildix
Job LocationCoventry
EducationNot Mentioned
Salary40,000 - 60,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Wildix, the number one European UCaaS Vendor on the Gartner Magic Quadrant for 2021.Our mission is to facilitate internal and external communication between companies and their customers from anywhere in the world.Due to continued growth within the UK, Wildix is pleased to make available the position of Senior VoIP Engineer, a role that is suited for an enthusiastic team player with a keen eye for detail. As part of the Wildix team, occasional travel will be involvedwith overnight stays within the UK and some international trips required, so flexibility is a requirement for anyone wishing to join this fast-paced forward-thinking company. As an Employee of Wildix, you can expect the benefits that go with working for aglobal technology company and the rewards to match, along with a pleasant working environment in the heart of Coventry based at the historic Canal Basin within a bright and friendly facility.Required Skills:

  • 3-5 years of experience working with VoIP PBXs and Unified Communications
  • Expert-level knowledge of VoIP protocols
  • Ability to analyse call flows with Wireshark and use tcpdump, ngrep and sngrep
  • Good knowledge of network technologies (OSI model, TCP/IP, LAN, WAN, DNS, DHCP, QOS)
  • Good knowledge of Linux OS
  • Knowledge of virtualisation technologies (HyperV, vmWare)
  • Knowledge of Microsoft Windows Server
  • Experience in problem analysis and resolution, previous experience in technical assistance/help desk
  • Experience with Telecommunications standards DECT / SIP / ISDN / Analog
  • Strong communication, technical and analytical skills
  • Quick learner, eager to learn new products and technologies
  • Team player with a high level of dedication and commitment
Desirable Skills:
  • Multiple industry and vendor certifications such as Microsoft and Cisco
  • Knowledge/work experience with Asterisk, Kamailio, webRTC
Primary Responsibilities:
  • Respond to support queries by phone, email, chat, ticketing system
  • Advise customers on the proper use of the product
  • Work closely with Partners and assist with large scale deployments
  • Work on integrations between Wildix and 3rd party products
  • Identify, analyze and troubleshoot technical issues to provide help in a timely manner
  • Work in collaboration with other members of the Technical Support Team and help with bugs/improvements
  • Use OTRS and JIRA to manage tickets
  • Advice on technical pre-sales queries
  • Train partner engineers on the correct use of products
  • Use technical skills to work on complex technical solutions
  • Occasional travel in the UK
We Offer:
  • Competitive Salary
  • Car Allowance
  • Flexible working
Location:
  • Office-based (Coventry)

Keyskills :
LinuxTCPTechnical SupportVoIPAsterisk

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