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Senior IT support technician

Pertemps Birmingham Commercial
Job LocationCoventry
EducationNot Mentioned
Salary£15.65 per hour
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeTemporary , full-time

Job Description

Senior IT Support Technician (Desktop Support)Position: Senior IT Support Technician (Desktop Support)Location: Ansty Park, CoventryEmployment Type: Full-TimeAdditional Requirements: A DBS pre-employment check will be requiredAbout the Role:We are seeking a Senior IT Support Technician for a prestigious client in Coventry. As part of a committed IT Support Team, you will play a key role in providing desktop support within a collaborative research and development environment.Responsibilities Include:

  • Analysing and resolving desktop PC issues promptly in line with industry standards.
  • Deploying, supporting, and managing computer systems used in specialized environments.
  • Providing first and second-line support to staff and students, ensuring service standards are maintained.
  • Effectively communicating complex IT technical problems to diverse audiences.
Key Duties:
  1. Prioritizing workload and collaborating with team members to meet overall IT priorities.
  2. Troubleshooting and implementing solutions independently, seeking guidance from senior team members as needed.
  3. Maintaining expertise in desktop IT support or remote assistance software.
  4. Contributing to team knowledge by staying updated on new technology and documenting job-related knowledge.
  5. Managing and supporting desktop resources for PC users, including high-profile stakeholders.
  6. Collaborating with external vendors and contractors to ensure service excellence.
  7. Playing a pivotal role in project planning and delivery related to IT systems and hardware.
Requirements:
  • Significant experience in front-line support or a Service Desk role within a complex desktop support environment.
  • Proficiency in Microsoft Windows, Office, Active Directory, and Exchange environments.
  • Strong communication skills, adaptable to various audiences.
  • Ability to prioritize and manage conflicting demands effectively.
Desired Skills:
  • Experience with security solutions and virus/malware protection.
  • Familiarity with Mac OS, SCCM, Adobe Acrobat Professional, scripting, networking protocols, and mobile devices.
Qualifications:
  • 5 GCSEs at grade C or above, including Mathematics and English (or equivalent vocational qualifications).
  • Professional qualifications like MCDST/MCP or other recognized IT certifications would be advantageous.
Pay rate: £12.61 - £15.65 per hour.If you are interested in this role and are available for an immediate start, please click “apply now and submit a copy of your up-to-date CV.

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