London Jobs |
Manchester Jobs |
Liverpool Jobs |
Nottingham Jobs |
Birmingham Jobs |
Cambridge Jobs |
Glasgow Jobs |
Bristol Jobs |
Wales Jobs |
London Jobs |
Manchester Jobs |
Liverpool Jobs |
Nottingham Jobs |
Birmingham Jobs |
Cambridge Jobs |
Glasgow Jobs |
Bristol Jobs |
Wales Jobs |
Oil & Gas Jobs |
Banking Jobs |
Construction Jobs |
Top Management Jobs |
IT - Software Jobs |
Medical Healthcare Jobs |
Purchase / Logistics Jobs |
Sales |
Ajax Jobs |
Designing Jobs |
ASP .NET Jobs |
Java Jobs |
MySQL Jobs |
Sap hr Jobs |
Software Testing Jobs |
Html Jobs |
Job Location | Coventry |
Education | Not Mentioned |
Salary | £41,000 per annum |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Contract , full-time Work from homeuntil December 2024 |
Fixed Term Contract until December 2024Here at Stonewater, we’re proud to make things personal. If it matters to our customers, it matters to us. We’re recruiting for a brand new role to support our efforts to deliver a proactive, positive and impactful customer complaints service.Your role as Senior Customer Relations Officer will be crucial in helping us to improve the customer experience for all of our customers. You’ll also help us mitigate against reputational risk through the effective management of Housing Ombudsman Servicecases, investigations, and complex stage two complaints.As this is a new role, you’ll have the opportunity to make it your own - using your expertise to develop and implement a quality framework to improve Stonewater’s overall approach, alongside personally managing cases to resolution.You will be an excellent relationship builder - both internally and externally, and act as a contact point with the Housing Ombudsman Service to ensure we provide information and follow up on cases promptly. You will lead complex complaint investigationsto resolve customer concerns and ensure our complaint responses meet the Housing Ombudsman Service’s requirements. You will also have a keen attention to detail and be responsible for the preparation of evidence submissions for Housing Ombudsman Service’ investigations,working to identify and mitigate risks of negative determinations, and lead our work to improve the customer experience at stage two complaint stage.The ideal candidate will: