Resident Liaison Officer

Job Description

Resident Liaison OfficerPermanent Get in touch if you live in the following areas: Coventry/Milton Keynes/Northampton/Kettering/Nottingham£26k Salary + Fuel Card41 hours Monday to Friday 08:00 – 17:00 and Friday 08:00 – 16:00An amazing opportunity has arisen for an experienced and enthusiastic Resident Liaison Officer to join a well-established business on a permanent basis, to help support the customers throughout adaptations and maintenance repairs in their homes. If you livewithin the Coventry/Warwickshire area this would be ideal for the locations. - No Social HousingThe Resident Liaison Officer duties will be:• Your main area will be Coventry, although you will be travelling within the areas stated above if and when appointments arise in your patch. • Liaising between customers, site supervisors, and contract managers• Dealing with customer queries • Ensuring all customers have a clear understanding of works to be completed, timeframe of works and arranging access for Operatives.• Regular reporting to management • Re-schedule jobs in the event of an unplanned absence of an operative and to contact the customer directly to agree changes• Dealing with disputes and resolving complaints• Building strong relationships with customers in order to provide information of works being completed• To provide written or verbal updates to support accurate and timely complaint responses• Arranging and scheduling appointments• To attend site visits to properties on your own or with supervisors/ managers and deal with face to face issues as a means of resolutionAs a Resident Liaison Officer you will need: • Experience within a similar role• Proven ability to communicate effectively with customers who may be dissatisfied, and to manage expectations where appropriate• Experience of using IT systems for job management along with excellent EXCEL skills as you will be using spreadsheets frequently• Good knowledge of repairs and maintenance services in housing to include regulation, legislation and best practice• Proven track record of delivering against targets and KPI’s• Full UK Driving Licence• Valid DBS Check – Basic acceptable The successful Resident Liaison Officer must have a calm and understanding manner due to the nature of the role. You must be experienced in complaint resolution and have worked in a similar setting. In addition to the competitive salary, you will receive acompany fuel card, 28 days holiday Inc. Bank Holidays, amongst many other fantastic company benefits. Please speak to Jess and send your CV to or call the office on to discuss your application with a view to getting you started (subject to experience and telephone interview)#coventry #miltonkeynes #northampton #kettering # nottinghamZeal Recruitment are acting as an Employment Agency of behalf of the client, we offer both temporary and permanent placements to clients within the Construction industry to include, M&E, Building Services, Construction of onsite and offsite, Trades & Labourand office support. Skills:Organised, ability to work independently and in a team, good verbal and written communication, good IT skills, approachable, calm manner, ability to multi-task, complaint resolutionQualifications:Experience in a similar role, Full UK driving licence, Valid DBS - or willing to have one carried outKeywords:RLO, TLO, resident liaision officer, tenant liaison officer, customer liaision officer, social housing