Mortgage Collections Specialist

Job Description

About The RoleAre you a confident, supportive person who is passionate about helping people Maybe we have the role for you...We’re proud of the outstanding customer service we provide, so when our members are going through a challenging time, our ability to care and support them is even more important.Were growing our Mortgage Specialistteam and lookingfor caring individualspassionateabout providing excellent service, tojoin us.We provide help and guidance to our customers over the phone, who are facing difficulties with their mortgage payments. We operate in the most challenging times andtaking responsibility by finding resolutions for our customers and dealing with more sensitivesituations will be key. How we deal with our customers is incredibly important, it can be complex to deal with but extremely rewarding at the same time.You’ll be agreeing affordable payment plans with them and regularly reviewing existing payment agreements.It will also be important to keep up to date with policies and procedures with the ability to share knowledge with others effectively.You’ll be key in building relationships with our members and understanding what services will suit their individual needs. You’ll give clear, accurate information in a friendly, professional and efficient way.You’ll work with professional third parties likesolicitors, estate agents and debtcounsellorsand be responsible for and the autonomy for your own work load and diary planning.About YouYou’ll need recent high level customer service experience to be successful as well as beinga strong, empathetic communicator with the confidence to hold more sensitive conversations. Tailoring each callto our customers’ individual circumstances will be important.You’ll have experienceof handling challenging situations, dealing with more sensitive, complexcustomer enquiries and will beable to manage your own workload and diary.Financial services experience isntessential as our training will fully support yourknowledge and skills.Whats in it for you! Our benefits include:25 days holiday a year plus bank holidays and ability to buy / sell holidayAnnual pay reviewPersonal Pension schemeAnnual Success Share schemeLarge range of family friendly schemes, including maternity, paternity and sharedparental leaveSupport with cost-of-living payments (untilFebruary2023)Extensivewell-being supportMy lifestyle retail discountsServicerecognitionschemeAbout The CompanyCoventry Building Society has grown into the second largest building society in the UK. We’re a national society, with local values and loyalty, and a caring family ethos. The best way to judge a company is based on what the people who work there say as we’rerated certified by Great Place to Work from our recent employee survey.What makes us such a rich and progressive place to work is the huge variety of people inour teams. We value diversity, in terms of gender, race, age, faith, disability, sexual orientation but also personality and thinking style; the uniqueness you’ll bringto us we see as a real source of strength.We are committed to promoting a diverse and inclusive community, where you can succeed as your whole self.We offer flexibility that counts - and we recognise that will look different for different people. We’ll consider a range of flexible working, and where we can we’ll make it happen.So whether it’s part time hours, job sharing or other flexible working patterns,have a chat with us before you apply to see what the possibilities are.We also offer not only fulfilling jobs and exciting career opportunities but a place where everyone can belong and feel proud to work.As an employee, we have a great benefits package and youre encouraged to take control of your career. We invest in our people,with regular opportunities for training and development. And later, if you’re looking for a new challenge, we actively champion internal progression.We’ve got a whole range of different ways to support you, both in your role and wider well being!