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| Job Location | Coventry |
| Education | Not Mentioned |
| Salary | £11,128 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent, full-time or part-time |
Job Title: Fulfilment / Customer Service AdvisorLocation: Coventry (Office based)Salary: £11,128 per annumJob type: Part Time , PermanentWorking hours: 10am - 2.30pm , Monday to FridayStart date: 8th January 2024Are you passionate about providing exceptional customer serviceDo you possess a passion for the entertainment industry and want to share that knowledge with our customers to ensure they have the best experience possibleAbout Us:AT Management (ATM) is an established contact centre which provides Customer Service/Sales solutions for major companies across the UK. SA Comms UK is a sister company of ATM who also partner with major companies to provide contact centre solutions. As agroup, we specialise in what we do and at the heart of our business are our people.About the Role:You will be working as a Fulfilment/Customer Service Advisor for our partner who is a market-leading Cinema Operator! This is Office based position; Coventry Office (CV1 2TE).In this role you will be predominantly fulfilling customers online orders and may also be the first point of contact for our customers via, chat, email, Facebook messenger and telephone - ensuring our clients customers have the best cinematic experiencepossible! You will be dealing with questions, queries, and ticket sales, as well as advising customers on recent film releases, and the latest deals the cinema has to offer!Our solution will deliver a truly omni-channel experience for customers and colleagues alike.Complementing voice calls with email and into chat, social and private messaging - all supported by our innovative tPoint technology solution.We are going to make every moment magic for our clients customers - and for our colleagues that service them!About You:We are looking for someone who loves great customer service as much as they love the entertainment industry and who wants to make the customers experience as incredible as it possibly can be! Keeping an eye on whats new in the entertainment world andbeing social media savvy is key.You will need to be passionate about delivering exceptional levels of service and the ability to go above and beyond for our customers. You will need exceptional problem-solving skills to ensure we fix our customers problems at first contact with minimalescalation!You will be a confident individual, with the drive and enthusiasm to ensure daily targets and SLAs are met! You will need excellent communication skills, both written and verbal. This role is fast paced where no 2 days will be the same so the ability tothink on your feet and problem solve are an absolute must!Key Attributes:
Keyskills :
Customer Service RepresentativeCustomer Services ExecutiveFront of House AssistantEnquiries AssistantTechnical Support AssistantEnquiries AdvisorEnquiries ExecutiveTeam Enquiries AdvisorClient Team Enquiries AssistantCustomer Suppor