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Direct Sales Support Executive

Adecco
Job LocationCoventry
EducationNot Mentioned
Salary£15.38 per hour
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeContract , full-time

Job Description

� Exciting Opportunity �Join our client, a leading player in the automotive industry, as a Direct Sales Support Executive! This is your chance to be a part of a dynamic team that is driving success and innovation. With great perks like hybrid working and gym membership,youll enjoy a fantastic work-life balance.� Location: Coventry� Contract Type: Temporary Contract Length: 12 months Working Pattern: Full Time Hourly Rate: £15.38 Monday-Thursday: 8:30am-4:45pm Friday: 8:30am-3:00pm Total: 37.5 hours per weekAs a Direct Sales Support Executive, your main responsibility will be to deliver exceptional customer service and sales support. You will play a vital role in responding to customer and brand inquiries, providing accurate information, and ensuring compliancewith all regulatory requirements. Key Responsibilities:

  • Respond to and resolve inbound key rental account enquiries
  • Answer and manage verbal and written inquiries, ensuring customer satisfaction
  • Build strong relationships with key rental account customers
  • Collaborate closely with the Rental team
  • Update and maintain records for quoting, contracts, and customers
  • Follow and work within the current fleet process
  • Own customer issues through to resolution
  • Coordinate effectively with colleagues across different departments
  • Monitor performance to meet targets, deadlines, and procedures
  • Maintain a customer-focused approach, providing value-driven services
  • Initiate and activate new Key Rental Account contracts
  • Prepare and deliver reports to HQ teams
  • Ensure adherence to regulations and requirements
  • Manage the de-fleet process at the end of contracts
  • Adhere to formal regulatory processes and policies
  • Fulfil other reasonable duties as required by management
Skills Profile:
  • Treat customers with respect, adhering to principles of fairness
  • Build strong, long-term customer relationships
  • Confident in decision-making and prioritisation
  • Take ownership of work queues
  • Excellent verbal and written communication skills
  • Strong negotiation and objection handling abilities
  • Maintain a satisfactory attendance record
  • Ability to achieve performance targets
  • Proactively identify and implement service improvements
  • Exceptional attention to detail and problem-solving skills
  • Ability to communicate effectively with diverse audiences
  • Self-driven and motivated
  • Ability to receive and apply feedback
  • Sense of urgency in meeting targets
  • Adaptability in a rapidly changing business environment
  • Able to work independently with minimal supervision
Experience:
  • Previous experience in a Customer Service position Essential
  • Experience in the automotive or consumer finance industry preferred
IT Skills:
  • Intermediate level proficiency in Excel and Word
  • Experience in workflow management systems Desirable
� Dont miss out on this amazing opportunity to join our clients team and make a real impact in the automotive industry! Apply now and take the next step in your career journey.Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environmentfor you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://candidate-privacyRequired skills
  • Customer Service
  • Sales
  • Sales Support
  • query handling
  • Loan Support

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