Customer Service Representative

Job Description

We have an amazing opportunity for vibrant, hardworking individuals to join our team in Coventry city centre providing excellent customer service to customers of a well-known building society. We pride ourselves on being an efficient, knowledgeable, andfriendly team of individuals from a range of backgrounds with a wealth of experiences.The role is full-time 37.5hrs/week by rota, meeting the needs of all kinds of customers. Business operates between 8am and 7pm, Monday through Sunday, so we can be there for every customer, when they need us. Your shiftsmight be 8am-4:30pm, 10:30am-7pm, or anywhere in between, set out on a rota well in advance.If youve worked in call centres before, or even done customer service work before, you probably wonder what makes us any different Here at TSYS, we are categorically the best at providing customer service solutions for our clients - and our recent victoryat the Card and Payments Awards shows just that! Not only are we recognised across the board for our excellent customer service, we also take pride in recognising our staff. We would never have received such praise had it not been for our amazing teams, andthats why we offer excellent benefits, a fun workplace with a smart-casual dress code, regular events such as Summer and Christmas parties and staff recognition days, awards and certificates recognising staff attributes, and, whats better, over half of allour roles are filled internally. Your next job could be with us, but so could your next job after that! What are you waiting forAre you ready for a new challengeA day in this role would see you:

• Answering customer queries
• Managing accounts for customers such as balance transfers, setting up direct debits, and credit limit alterations
• Providing excellent customer services at all times while building and maintaining a professional relationship with customers
• Processing card payments
• Investigations into recurring issues
• Working with other internal teams to provide a streamlined experience for customers

The ideal candidate would have:

• Customer service experience (face to face or telephone)
• An understanding of credit cards
• Excellent communication and listening skills
• IT skills
• Good level of spoken and written English
• An ability to work as part of a team
• Good telephone manner
• An ability to work under pressure and manage stress
• Customer focused and results-orientated

In return for your hard work, our benefits:

• Life Insurance - x1 Salary (Can be increased to x4 at additional cost)
• Full Training provided
• MediCash Health Care Plan
• Pension (Employee 5% - Company 3% contributions)
• 26 Days Annual Leave + Bank Holidays (Rising to 30 days with continuous service)
• Option to buy additional leave
• Enhanced Sick Pay - 13 Weeks full pay after 12 months service chance for this to increase based on length of service with us
• Cycle to work scheme
• Maternity & Adoption Pay (12 Weeks Full Pay - after 26 weeks in employment)
• Paternity Leave (2 Weeks Full Pay - After 26 weeks in employment)
• Shared Parental Leave (12 Weeks Full Pay - after 26 weeks in employment)
• Bereavement Leave (5 Days Leave at Full Pay)
• Dependent Leave (2 Days at Full Pay)

If you feel like you could meet the challenge, where no day is the same, and where optimism and individuality shine through, click APPLY today! Wed love to have you on board.TSYS Managed Services (TMS) offer financial solutions in the form of customer service, through our outsource contact centres on behalf of Banking and Building Societies in the UK and Europe such as Nationwide, Virgin Money, Metro Bank and many more.We are part of a larger worldwide organisation called Global Payments who operate in over 80 countries worldwide offering payment solutions. TSYS Managed Services is an equal opportunities employer.

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BankingCustomer ServiceCustomer Services