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| Job Location | Coventry |
| Education | Not Mentioned |
| Salary | £21,500 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent , full-time |
Are you ready to make your mark on the vibrant world of student accommodation Are you passionate about providing exceptional customer service If so, we have an exciting opportunity for you to join our team at Red Queenas a Customer Service Advisor working37.5hours per week, Monday to Friday 9:00am to 5:00pm.At Homes for Students, we are dedicated to creating a positive and supportive environment for our students. We value integrity, being a force for good, supporting one another, and fostering connections. As a Customer Service Advisor, you will play a vitalrole in upholding these values and putting students first.In this role, you will provide a warm and friendly meet and greet service, reception support, and help desk assistance. You will also contribute to various back-office functions, providing administrative support to the operations team and Property Manager.From supporting open days, intake days, and departures to assisting students, visitors, and external contacts on a day-to-day basis, you will ensure a seamless and enjoyable experience for all.As the ideal candidate, you will excel at delivering cheerful and attentive reception services to students and visitors, consistently maintaining the highest standards of customer care. You will act as a role model for excellent service delivery, inspiringothers through your dedication and professionalism.Your responsibilities will include handling customer and visitor inquiries via email, website, telephone, and in person, providing accurate and appropriate advice and information. Operating a professional helpdesk and telephone service, you will promptlyand helpfully respond to student queries.To succeed in this role, you should possess excellent IT skills, exceptional customer care abilities, and strong communication and interpersonal skills. Understanding and meeting the needs of students will be crucial, and your ability to stay organised ina busy and diverse role will be vital. As a skilled problem solver, you will be responsible for addressing and resolving any complaints that arise.Person Specification: