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Concierge Officer (Supported Housing)

IRIS- Networx Services
Job LocationCoventry
EducationNot Mentioned
Salary£13,796 - £16,024 per annum, inc benefits
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , part-time

Job Description

Concierge Officer (Supported Housing)£13,796 - £16,024 - Plus a 7.5% Shift AllowanceCoventryPermanent, Part TimeWork Pattern: 22 hours Per Week - (8am - 8pm Shifts - Saturday and Sunday) - Potential for further available shiftsThis is a great opportunity to join our clientsinhouse Concierge (Supported Housing) Team. Working at two sites in Coventry (The Gateway and Frank Walsh House), you will provide an out of hours service giving priority to keeping their residents and buildingssafe. The role is the perfect opportunity for someone who enjoys providing a great customer and front of house service to the local community. Our client offers full training and development support as well as further opportunities within the organisation.In housing you can make a real difference, the role of Concierge Officer will involve:

  • Provide a professional reception service handling a variety of enquiries
  • Robust, proactive monitoring of CCTV and Access Control Systems to restrict access to authorised persons only
  • Patrolling and checking sites to ensure they are safe and secure
  • Visible and accessible point of contact for enquiries.
  • Working with colleagues to manage a range of issues including fire safety matters and assisting with emergencies
  • As a member of the Concierge Team you will often be the first point of contact where you will be able to assist, direct and find a solution to queries.
As a Concierge Officer they need you to have:
  • A professional and positive approach to customer service
  • Good communication skills both verbally and written
  • Ability to work on your own and proactive in finding solutions to challenging issues
They would be really excited if you have:
  • Full Driving Licence
Their people are everything and they offer:
  • Opportunities for salary progression, which is directly linked to performance reviews
  • Additional bolt on to salary for any additional shifts worked
  • Live work better’ scheme which actively encourages work-life balance
  • Annual leave starts at 25 days per year, increasing with length of service
  • Enhanced family leave
  • Company Pension - theymatch up to 10%
  • If part of the pension scheme you are entitled to Life cover (three times your annual salary)
  • Organisational Sick Pay (benefit increases with length of service)
  • EAP - a 24/7 service which gives free, confidential advice and support on a range of issues including telephone counselling
  • Medicash scheme -which includes GP Access, digital Physiotherapy app, retail vouchers and discounts, discounted gym memberships and more!
  • Recognition through their Employee Excellence Awards
  • Representation opportunities on their Staff Consultative Forum
  • Access to their wellbeing platform
  • Employee Excellence Awards (winners receive extra days annual leave that year)
  • Occupational Health
  • They believe everyone has something to give and encourage everyone to be the best they can be to reach their full potential with extensive learning and development opportunities and Study Leave
Our clientadopt a proactive approach to safeguarding to ensure everyone accessing their services can do so without fear of harm, abuse or neglect. As part of their recruitment process, they carry out robust safeguarding checks.This post is subject to an Enhanced DBS check (Disclosure and Barring Service).Closing date: 21st January 2024Interview date: 25th January 2024Please note they will be reviewing applications throughout the campaign and may invite candidates to interview at any time. They reserve the right to close this role earlier than the published closing date should a suitable candidate beidentified.

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