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Call Handler

Sellick Partnership
Job LocationCoventry
EducationNot Mentioned
Salary£10.42 per hour
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeContract , full-time

Job Description

Role: Call HandlerRate: £10.42 plus holiday payDuration: Minimum of 6 monthsLocation: Coventry - Office basedSellick Partnership are currently recruiting for several Call Handler posts for our Public Sector organisation based in Coventry.Our client is providing a centralised telephone-based repeat prescription ordering service on behalf of GP practices. The successful candidates will be working with various member practices requiring extra support to deliver efficient repeat prescribingprocesses to help reduce prescribing waste and deliver better quality to patients and the GP Practice.Principal Duties for the Call Handler:

  • Using a call centre-based telephone system and taking requests for repeat prescriptions from patients from various GP Practices
  • Producing repeat prescriptions
  • Ensure that GPs have access to electronic or paper prescriptions for signing within an appropriate timescale
  • Ensure that patients are not over ordering prescription items
  • Ensure that patients are only ordering items that they require at that time and informing of any items that they are no longer taking to ensure that patient safety is paramount
Person Specification:
  • GCSE C or above in English and Maths (or equivalent)
  • Experience in a customer service based working environment
  • Strong administration skills
  • The ability to respond efficiently to a demanding role with constant pressure from telephone calls whilst maintaining accuracy and ability to follow up all queries in a timely manner
If you are interested in this fantastic opportunity, please apply by Wednesday 18th October to be considered for short-listing. Alternatively, should you require further information or wish to discuss your suitability before applying, please contact TimFarnsworth at Sellick Partnership.Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. We can adapt our processes to accommodate everybody, so please let us know how we canhelp improve your recruitment experience. Please note, our advertisements use years experience, hourly rates, and salary levels purely as a guide based on the specific skills set out in the advert. We are happy to consider applications from all candidateswho can demonstrate the skills necessary to fulfil the role. Our Consultants assess based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing noticewhich can be found in the footer on our website.

Keyskills :
Call Handler

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