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1st Line Support Engineer - Coventry

Michael Page Technology
Job LocationCoventry
EducationNot Mentioned
Salary£25,000 - £30,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Our client is seeking a 1st Line Support Engineer - Technology Sector, to support their business through significant growth.Client DetailsOur client is a leading technology solutions provider specialising in technology offering ICT solution and services to clients across various sectorsDescription1st Line Support Engineer - CoventryTypical responsibilities will include:

  • Taking initial day to day calls
  • Raise tickets
  • Password Resets
  • Check through the day and logging calls in the Support Mailbox
  • Setup New Starter Accounts
  • Creating New Starters Accounts (Profile Setup / IAM / Homepage / Outlook / Skype / Printers / Map Drives/Teams etc.)
  • Process Leaver Accounts
  • HP Laptop / Desktop Orders including Accessories
  • User Printer Setups, Drive mapping
  • Laptop / Desktop Upgrade - Memory / Hard Drives
  • Off the shelf Software / Application Installs
  • Desktop/End user break fix support
Profile1st Line Support Engineer - CoventryA successful IT Support Engineer should have:
  • Excellent customer service experience
  • Proficiency in various software and hardware systems
  • Exceptional problem-solving skills
  • Confident verbal and written communicator with both clients and peers.
  • Ability to research new products and information around technical solutions that provide answers and solve problems.
Job Offer1st Line Support Engineer - Coventry
  • Salary range of up to £30,000 per annum + benefits
  • Holiday entitlement of 25 days, plus 8 bank holidays
  • Company sick pay, pension scheme, and death in service benefit
  • Eyecare vouchers
We encourage all interested candidates who are excited about working in the technology and telecoms industry and who match the above criteria to apply for this IT Support Engineer role.Required skills
  • Helpdesk
  • Technology
  • 2nd Line
  • UK
  • IT Support Technician
  • 1st Line IT Support
  • Microsoft Office 365

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