Patient Navigator

Job Description

Job Title: Patient NavigatorDepartment: The Princess Grace OutpatientsReports to: Patient Admin LeadSalary: competitive with exceptional BenefitsThe Impact you will have: The Patient Navigator will be responsible for the coordination of patient appointments and activity related to patient tests, including bloods, cardiac, lung function and diagnostic tests within The Princess Grace Outpatients.They will be responsible for delivering a five-star service and guiding the patient through the HCA pathway to ensure a seamless booking experience.ROLES & RESPONSIBILITIES

• To act as point of contact for patients, consultants, referrers where diagnostic tests are requiredliaising with all parties as required
• Liaising with patients and insurers in relation to PMI cover
• Providing advice and support to self-funding patients in respect of cost of diagnostics
• Building working relationships with HCA diagnostic departments within the Tristar location
• To liaise with business office staff regarding pre-authorisation of tests, changes to scheduled tests and late booking for pre-authorisation to be processed
• To assist patient flow and timelines in liaison with the respective department where tests will be carried out
• To manage telephone calls, communicating professionally and efficiently with staff, patients as well as redirecting calls as necessary in a timely manner
• To ensure patients and staff are kept informed of any delays and proactively manage situations
• To ensure appropriate forms are completed by the requesting Consultant for the tests required
• To store pre-completed forms in advance of the test in an appropriate location and send electronic copy to the relevant department prior to the test
• Coordinate and lead on service and activity audits for example: waiting times for tests, time taken for next available appointment
• To ensure that all systems are accurately updated in the process
• To undertake any other duties as directed by the Manager

What we are looking for: Essential

• Excellent communication and organisational skills
• Ability to build and positively manage important relationships
• Confident and professional attitude
• Resourceful attitude, taking initiative to overcome barriers, identify pragmatic workarounds and to deliver under pressure
• Pro-active able to work independently without supervision
• Punctual with excellent time management
• Good team player with a willingness to provide support to other members of the team
• Have an awareness and understanding of cross cultural needs
• Experience liaising with the managers and staff at all levels
• Computer literate with strong proficiency in MS Office
• To accept and observe the need for strict confidentiality

Desirable

• Understanding of Private Healthcare market and private funding mechanisms
• University degree (or equivalent)
• Understanding of Meditech System
• Experience liaising with Private Medical Insurance companies

WORKING CONDITIONS MondayFriday - 37.5 hours per weekOutpatient DepartmentClinical AreaIf you would like to join HCA Healthcare UK as a Patient Navigator and be part of an organisation shaping a healthier tomorrow, we invite you to apply.Our application process is quick and easy, completing a 2-minute questionnaire and a portal access where you can upload your CV and track your application progress.