Senior Service Manager

Job Location	Corsham
Education	Not Mentioned
Salary	£540 - £590 per day
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Contract, full-time

Job Description

Senior Service Manager - £540 - £590 per day inside IR35 (Hybrid, Corsham)APPLICANTS MUST HOLD ACTIVE SC SECURITY CLEARANCE.Responsible for supporting a defence customer and the incident process. As well as business analyst skills the role requires significant customer relationship management and a basic technical understanding of cloud technologies.Requires a good understanding of ITSM tooling and work between teams to optimise and drive adoption of Incident, Service / Change request Management within new tooling (Jira Service Mgmt/Jira).Requires a thorough knowledge of core ITIL processes (Incident Management, Request Fulfilment, Change Request as a minimum).Drive adoption of a Level one Incident Service Desk with an outsourced provider.An understanding of Agile methodologies is essential, and DevOps desirable.Expectation to operate broadly at SFIA level 5 and be able to demonstrate the following SFIA competencies: Incident Management, Service Catalogue Management, Service Acceptance, Relationship Management, Business Analysis, Requirements Definition and Management.Responsibilities include:

Work with Service Analysts to understand current ‘As Is’ process status (Incident/Request Fulfilment/ Change control).
Work with Customer Engagement to understand project milestones/objectives with JIRA Service Management.
Work with all stakeholders to develop processes and ITSM tooling.
Assist Change Management with ‘as is’ and ‘to be’ processes for JSM Transition.
Work with Change Management to assist in upgrading transition process (including introduction of a light touch OAC to onboard new services).
Support FinOps process, implementing improvements where necessary
Develop service reporting following transitional activities to utilise JSM.
Leading an internal training programme to develop Service Management team and create supporting documentation.

Senior Service Manager - £540 - £590 per day inside IR35 (Hybrid, Corsham)

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